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One of the members is using a different email address for their PayPal account than their membership, so eMember assumed he was a new member (I’m aware of this limitation and just correct things manually when it happens).
Are you requiring members to be logged in, before they are allowed to renew?
When I went to look at the log files, the files eMember_debug.txt and jpn_handle_debug_eMember.txt files did NOT contain any information other than the date & timestamp of my reset.
Did you receive any log entries for the first member? If you have IPN log entries for the first member, but not the second, it means PayPal had trouble processing that member’s payment method.
I received email notices from PayPal,
Log into your PayPal account and make sure you were properly credited for each renewal.
My assumption was that a reminder email
Email reminder notices behave according to this configuration:
Setting Up “Before” and “After” Member Account Expiry Notification Email
It appears that several payments are not being reported back to eMember, or if they are, eMember is dropping the record.
Unless you have the debug logs turned on; there is no certain way for sure, to know if eMember is receiving the IPN from PayPal. There are a number of reasons, but without the debug log information, we would only be guessing. But because of the ratio of payments, it might be due to payment method failure; in which the member used a payment method that either failed, was rejected, or delayed.
Please turn on debug logs and periodically check for errors.
…and press the button to go back in my browser…
THAT is a “no-no.” You should never just “push the back button” and expect nothing bad to happen. The reasons are myriad, and mostly technical.
In the case of eStore, using the back button at an inopportune time, such as what you described; can cause a duplicate “add to cart” to occur. This situation is not just limited to eStore; banking & credit card websites, specifically warn you not to use your browser’s back button; or duplicate payments or withdrawals will occur. And if you try using the back button, during the checkout process on Amazon; you get a redirection popup (they thought of this, LOL).
P.S. I noticed you have been using eStore for a long time; please ensure you are using the latest version of WordPress and our plugins.
Please enable ALL debug logs. Then try again, and then check the logs.
Also, you really should download and install a more recent version of the plugin(s); but ONLY AFTER UPGRADING TO WordPress 5.x or higher.
You are asking if the [wp_eMember_user_bookmarks] shortcode could also sort/list the bookmarks by page/post category? The current shortcode does not support that; it would have to be a custom work order request.
Is this what you are looking for???
But after the user logged in and then logged out again, the default bbPress message was once again appearing, both at the front end and in bbPress template file feedback-no-access.php. I suspect eMember was causing this reversion in some way, as I can’t think of any other explanation.
We do not make modifications to other plugin files. Are you using any caching plugins or server modules? Page caching will cause the issue of not seeing the updated text (because your site is serving a cached page with the old message).
The issue is that, you have some references to non-HTTPS mixed in with HTTPS on your site. Try installing the “Force SSL” plugin:
For the Thank You page, did you follow these instructions; INCLUDING adding the [wp_eStore_display_transaction_result] shortcode to the Thank You page?
For the buyer’s email, did you remember to add the {product_link} email tag to the buyer’s email template?
The only 2 “officially supported” caching plugins are:
- WP Super Cache: https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin
- W3 Total Cache: https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin
If you are “in love” with any other caching plugin; please examine the configuration guidance for these 2 plugins (see links) and determine if you can similarly configure your caching plugin.
Whenever visitors click on Add to Cart the Cart does not show.
However when one is logged in as admin on the site the cart shows.Let’s start with some obvious culprits…
1. Are you using ANY page caching plugins or server modules?
2. When you say “logged in,” does that mean as a WordPress or an eMember user?
3. Can you provide a live URL link to a test page, along with instructions, to observe the case of a visitor adding to the cart?
Please pay attention to the second to the last entry in this thread from @Admin and tell me if you have a similar situation:
- WP Super Cache: https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-together-with-wp-super-cache-plugin
