[wzp]

Since you said they use MSIE, I’ll take a guess that they are using some kind of web mail interface to read the message. Some web mail systems are not very good with line wrapping very long links. That’s why the link looks “cut off.”

There are 2 things you can do.

1. Customize the download instructions for the e-mail, suggesting that they can also copy and paste the link into the address bar of their browser.

2. Customize the URL of the download validation script, in order to make the download links “shorter,” per these instructions:

http://www.tipsandtricks-hq.com/ecommerce/how-to-customize-the-encrypted-download-url-224

***** UPDATE *****

eStore now supports URL shortening.

[Author]

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