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The “target URL” refers to the directory in which you are trying to fool the user into thinking the files are being downloaded from. So, if you want the user to think that the download files are in yoursite.com/downloads you follow the instructions and copy those 4 files there, edit download.php as required, and set the download validation script field in the eStore settings.
In the screen shot you refer to, is the URL wrapped onto a second line, and only the first line is hyperlinked? If so, Outlook did that. Shortening the link, as described should fix most of the problems.
The other thing of course, is to edit the e-mail message with some detailed suggestions on how to handle special cases. Here is what I use in my “Buyer email body” message…
Dear {first_name} {last_name}
Thank you for requesting, or purchasing, a digital product download from my website.
{product_details}
***** IMPORTANT INSTRUCTIONS — PLEASE READ BEFORE DOWNLOADING *****
You use the following encrypted link(s) to begin the download process:
{product_link}
1. Encrypted download links expire 24 hours, from the time this e-mail message is sent.
2. Please ensure that your Internet connection is reliable. Download links expire after four (4) attempts.
3. Do not use any fancy download programs. They may not work, because the link(s) first point to a script that must first process your download request.
4. If you are reading this message from your Internet browser, do a “right click” on each download link and then “left click” on the “Save Link As…” or “Save Target As…” menu options, to begin the download process.
5. Alternatively, you can copy and paste the download link(s) into the address bar of your Internet browser.
Thank You,
Hope this helps
Since you said they use MSIE, I’ll take a guess that they are using some kind of web mail interface to read the message. Some web mail systems are not very good with line wrapping very long links. That’s why the link looks “cut off.”
There are 2 things you can do.
1. Customize the download instructions for the e-mail, suggesting that they can also copy and paste the link into the address bar of their browser.
2. Customize the URL of the download validation script, in order to make the download links “shorter,” per these instructions:
http://www.tipsandtricks-hq.com/ecommerce/how-to-customize-the-encrypted-download-url-224
***** UPDATE *****
eStore now supports URL shortening.
