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Since the videos are hosted on Vimeo, there is really nothing you can do; all they have to do is either save the URL or use a web tool like Tube Offline.
If you are able to self-host the videos, either on your server or in an Amazon S3 bucket; there are 2 possible solutions…
And you want membership@venturacogensoc.org to be in the emails, right? So, is the previously mentioned setting ON or OFF?
I know it sounds like a stupid question… but you *did* configure the physical prints as “physical variations?”
What I need from the WP eMember plugin is for this to be actioned automatically, instead of me having to manually activate every cancellation when the user is still within their billing cycle.
It sounds like a custom work order; if that is something you want badly enough.
What is interesting is the comment from one of your admins: “Most likely the IPN messages aren’t being received by the plugin” – I think that is worth exploring. So what I’d like is any possible solutions to that.
Whenever a subscription payment is due; the plugin expects PayPal to send a “payment received” IPN message. If the payment is not received in time, the membership goes inactive. If you notice someone going inactive, it could be due to a deliberate cancellation, payment method failure, or “network connection mystery.” Your PayPal account has a “Manage Subscriptions” page. You should be able to view it, and determine if the inactive status was caused by a deliberate cancellation, failed payment method, or Internet problem.
@admin said: I remember checking your site couple of weeks ago and there were some issues with the secondary levels not having start date set.
Were those secondary levels referred to, set manually or by normal subscription payment?
Note to future selves: Ensure user is not using an editor, other than the default visual editor used by WordPress & the plugin.
I’ve received around 90 new members in February and haven’t heard of any significant issues from any of the new members. They don’t seem to be getting error messages when they click on the registration link any more, which did happen a lot previously.
Any further insight that you have into what could be wrong here would be really appreciated.Going forward; please keep a written log or “diary” of everything, including any settings, that you change on your site; and any consequential or observable affects that occur. In the IT business, we call this a “Change Control Log.”
At the moment I have to manually activate members’ profiles straight after they cancel, so that they can access the content for the rest of the month they have paid for. Sometimes I can’t do that straight away and therefore receive complaints as they are still expecting to be able to access everything, so would be great to get this fixed.
In the everyday physical world, usually one of two things happen, when you cancel a subscription or service.
- Your current access to services immediately gets cut off; and you may or may not be entitled to proration for what you have already paid. A newspaper or magazine subscription is a good example. Because websites are usually compared to newspapers and magazines; eMember uses the “immediate” cancellation model.
- Your current access to services lasts until the end of the current billing cycle; then gets cut off. The rent on a flat, or garbage collection, is a good example.
In either case, “in the everyday physical world,” what happens when service is cancelled, is legally governed by a set of Terms & Conditions (T&C) that a person agrees to, at the beginning of their service. Granted, it is usually mentioned in 8 point text at the bottom of your bills, or you have to look for an obscure link at the bottom of a webpage; but these T&C are legally binding. And in the absence of written T&C the courts usually side with the subscriber.
YOU NEED to decide what your T&C are going to be for membership cancellations, and then publish them on your site. There is an optional field on the membership registration page you can use, to inform and enforce agreement to your T&C, which would include your chosen cancellation policy. This will go a long way, towards setting membership cancellation expectations. Oh, and did I mention that it’s legally enforceable???
Please ensure that you are using the latest version of our plugins.
In the create-reciept-pdf.php [sic] I changed in row #219 the Column titles to have them in German.
When you did the editing… did you save the file as a UTF-8 encoded file??? Does using THE ORIGINAL file make any difference???
You recommend setting the Email Content Type to Plain Text.
And where are you doing that?
The Email body editor inserts HTML tags (<p> and <br />) in the message.
In the eStore settings, does the body text “actually” contain this?
These tags appear in the Buyer and Seller messages, at least as they are displayed in Mac mail.
Have you checked with a web mail client, or any other client (Gmail, outlook, etc.)?
- Your current access to services immediately gets cut off; and you may or may not be entitled to proration for what you have already paid. A newspaper or magazine subscription is a good example. Because websites are usually compared to newspapers and magazines; eMember uses the “immediate” cancellation model.
