February 28, 2021 at 11:37 am #82659
We recently installed the Easy WP SMTP plug-in and configured it to use a particular email address, let’s call it email@example.com. In the eMember settings for email pages, I am using a different email address for emails sent when a member joins, renews, expires, etc. Let’s call that email address firstname.lastname@example.org.
We found that the emails sent by eMember were using the SMTP email address as the ‘From’ sender (i.e., email@example.com). I discovered a setting in the Easy WP SMTP plugin in the Additional Settings tab where it looked like you could enter email addresses that the SMTP plugin would NOT override (this field was labeled ‘From’). Here, I entered the firstname.lastname@example.org email address, thinking that SMTP would not override the eMember emails.
Turns out this didn’t work. eMember still sent out emails from email@example.com. When we deactivated the SMTP plugin, the eMember emails worked as expected.
Is there some way to configure the SMTP plugin to allow eMember to use the ‘From’ email address specified in the eMember settings when those emails are triggered?
TerriFebruary 28, 2021 at 9:40 pm #82663March 1, 2021 at 11:51 am #82667March 1, 2021 at 2:46 pm #82672wzpModerator
And you want firstname.lastname@example.org to be in the emails, right? So, is the previously mentioned setting ON or OFF?March 1, 2021 at 3:54 pm #82673
I want the email@example.com to be the From email address for only the emails that eMember sends out when an event is triggered (e.g., prompt to complete registration, registration complete, etc.), not for any emails sent out by any other means.
I’m not sure what setting you’re referring to that has an ON or OFF option.March 1, 2021 at 9:37 pm #82675adminKeymaster
If you configure SMTP, all the outgoing emails will contain the ONE from address value that is configured in the SMTP configuration. That’s very normal and proper way for a business to function in terms of outgoing emails.
The way you want to configure won’t work with the current setup you have. I will send you an email.
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