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If you haven’t done so already, please download & install the latest version of eMember.
I already installed the plugin again from a fresh download link…
Did you remember to reinstall the Extra Shortcodes Addon?
“The MFA-check on my banking app was correctly granted, but PayPal didn’t transfer me back to your website after completing the last step of the payment. Also, I didn’t received any confirmation neither from PayPal nor from you.”
- Unless you have the debug logs turned on, we are going to start by making “best guesses” about what you should be checking.
- 2FA for PayPal does not require your site’s involvement.
- If you check your PayPal account; is there any record of a successful payment taking place, at the claimed time? These records are independent of your site’s operational status.
- If there is a record of a successful transaction; do you have the PayPal PDT correctly configured?
Obviously with two customers in only a few days, I am starting to worry.
Have previous transactions, successfully been processed?
How can I get to the bottom of the problem and try to fix it?
Please see first bullet point.
I’ve had multiple customers say they never received an email after they ordered a product (which created an account and eMember account also).
Are you trying to sell memberships? Please describe your setup, more concisely. And are you trying to “link” membership accounts with WordPress accounts? Also, please enable the debug logs for eMember (and maybe eStore???).
This is beyond my abilities to figure out. I can give login details to an eMember support person if need be (gladly).
I’ve notified the developer.
The emails are sent as plain text, not HTML. Try adding the following ampersand codes, to hard code a (CR/LF) newline.

It means just that… it is a “Warning,” but it is not (yet) fatal.
Perhaps you know about this?
When Rasmus Lerdorf invented the PHP language, he allowed array subscripts to be specified with either square “[]” or curly “{}” brackets. Going forward with PHP 7.4, Zend Technologies, which now controls PHP; wants to only support square “[]” brackets. Because there must be several trillion lines of PHP code floating around, they just can’t force everyone to comply. So, the warning message is mostly intended to be seen by new code developers.
It would be good if it can be fixed.
The tcpdf library mentioned in the warning message is an open source library; and it will be the responsibility of the open source community to resolve the issue.
Hint: The James Webb Space Telescope, and recent Mars rovers, use PHP on some of their systems. Zend isn’t going to turn these things into pieces of space junk; over their preference for square versus curly brackets.
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The links are on the documentation pages:
eMemver Addons
eStore AddonsSometimes I get requests from my customers to place the order for them so I need to login as them to do that.
To put it very gently, you are setting yourself up for future legal, financial, and ethical headaches. If customers require some sort of assistance; offer to use something like Chrome Remote Desktop, to hand-hold them through the ordering process.
Alternatively,, if you are using eStore, you can use a manual order placement process; to enter orders for them.
The point is… Never, EVER, try to impersonate one of your users.
You could try assigning members to multiple “administrative” membership levels, and then send the broadcasts to each administrative level, over the course of a week.
Whether or not, an email goes into a recipient’s spam folder is not under the control of eStore, or WordPress. However, if your email message “sounds spammy,” or you are using a blacklisted domain; the receiving email system may decide your message is spam.
So, what does your email message template say???
The eMember Form Builder addon allows you to add customized form fields to member profiles; however, there is no provision for “pretty printing” the look of the profile display.
Please provide a live URL link to your site, along with instructions that will demonstrate, what you are describing.
Please give this plugin a look, as it is known to work with eStore:
Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more
I think you are asking how to “give away” a file, without using a squeeze page; to members that are logged in. If that is the case, simply create a download page, visible only to logged in members; and use Option #3:
- Unless you have the debug logs turned on, we are going to start by making “best guesses” about what you should be checking.
