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Hello there
I’m not sure where to start with this because the problem is quite vague. However …
I’ve received emails from two different customers this week, describing how they’ve tried but failed to make a purchase on our website.
The first customer I thought nothing of it.
The second one said …
“The MFA-check on my banking app was correctly granted, but PayPal didn’t transfer me back to your website after completing the last step of the payment. Also, I didn’t received any confirmation neither from PayPal nor from you.”
Obviously with two customers in only a few days, I am starting to worry.
How can I get to the bottom of the problem and try to fix it?
“The MFA-check on my banking app was correctly granted, but PayPal didn’t transfer me back to your website after completing the last step of the payment. Also, I didn’t received any confirmation neither from PayPal nor from you.”
- Unless you have the debug logs turned on, we are going to start by making “best guesses” about what you should be checking.
- 2FA for PayPal does not require your site’s involvement.
- If you check your PayPal account; is there any record of a successful payment taking place, at the claimed time? These records are independent of your site’s operational status.
- If there is a record of a successful transaction; do you have the PayPal PDT correctly configured?
Obviously with two customers in only a few days, I am starting to worry.
Have previous transactions, successfully been processed?
How can I get to the bottom of the problem and try to fix it?
Please see first bullet point.
- Unless you have the debug logs turned on, we are going to start by making “best guesses” about what you should be checking.
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