Password reset emails not going through

[excelvbaisfun]

Hello, similar to what happened in topic (https://support.tipsandtricks-hq.com/forums/topic/password-reset-email-does-not-include-the-password), my site is sending only the default WordPress emails ‘Your password was reset, contact the admin if this was a mistake at {email}. This was sent to your email blah blah”

It doesn’t send out the eMember one that shows their password.

Yes, the email settings include the tags and wording that is default and should include their credentials, its just the email doesn’t send out.

I’ve had multiple customers say they never received an email after they ordered a product (which created an account and eMember account also).

This is beyond my abilities to figure out. I can give login details to an eMember support person if need be (gladly).

Thanks
Dan

[wzp]

I’ve had multiple customers say they never received an email after they ordered a product (which created an account and eMember account also).

Are you trying to sell memberships? Please describe your setup, more concisely. And are you trying to “link” membership accounts with WordPress accounts? Also, please enable the debug logs for eMember (and maybe eStore???).

This is beyond my abilities to figure out. I can give login details to an eMember support person if need be (gladly).

I’ve notified the developer.

• This reply was modified 1 year, 8 months ago by wzp.
• This reply was modified 1 year, 8 months ago by wzp.

[admin]

I have sent you an email also. You can reply to the email.

[Author]

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