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Hi, Did you first test the minimum requirement checker plugin for the PDF Stamper to make sure that your server meets the requirement?
Hi, have you followed these instructions?
https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin
Hi, What is the “Default WordPress Role” for your membership level 2?
Do you have the “Preserve WordPress User Role” option unchecked? (It’s under
WP eMember->General Settings->WordPress User Integration Settingssection)What version of WP eMember are you using?
Hi, please watch the video tutorial on this page and follow the instructions:
Hi, We will explore into this issue to see if it’s only happening on iPhone 4s. It could be that the jQuery
hide()function is not getting executed on that particular device browser.Hi, You don’t need to make your users signup for a PayPal account just so they can have a “Free Account”. Simply let them signup for a free account with as little hassle a possible then you can offer them upgrade later and the plugin has options to take care of the upgrade.
Since you are using eStore you should be be able to use Option B of the membership upgrade method:
How to Create Payment Buttons for Membership Upgrade or Renewal
The best approach would be to create a page with your paid membership buttons and make it available to only free users. That way your free users will be able to upgrade once they are logged in.
Why would I want my free users to be logged in?
When your users make a payment while logged into the site as a member, the plugin knows which member profile to apply that purchase to.
1. Your users will be able to make the payment using a different email address (it doesn’t have to be the same as the one they signed up with for free membership)
2. When your users sign up for the free membership they don’t have to use their PayPal email address. In fact, they don’t have to have a PayPal email address at that time.
What happens when my free users are not logged in?
When a user pays for an upgrade to a paid membership the email (the one they registered with for free membership) must match the email they are paying with (Example: PayPal email). Otherwise the plugin won’t know if it is a payment from an existing user. So it will do the tasks it does for a “New User”.
Hi, What version of eStore plugin are you using? I can see all the product description text using my Firefox browser.
If the product description is getting chopped then it is likely that there is a bit of bad CSS code in your theme. Can you please do the following test to see if your theme has anything to do with it?
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
Hi, are you actually using the login widget from your widgets menu or just the login form shortcode?
Do the following which will allow you to customize the title of your login widget:
1) Go to your widgets menu
2) Add a standard text widget to your sidebar
3) Use whatever title you like for this widget
4) Use the following shortcode in the body section of this widget:
[wp_eMember_login]Hi, you can do that using the pay per view feature of eStore:
WP eStore’s Pay Per View – Using WordPress Permalinks as Digital Products (APR)
You can use any WordPress video player to embed your videos on a WordPress page then protect that page using eStore so customers can view that page after they make a payment and click on the encrypted link.
Hi, You should be able to customize any theme file from your WordPress admin Dashboard (Under Themes->Editor). Once the editor is open you can look for the “style.css” file under Templates (it’s on the very right of the screen). First, select the “style.css” file and click on the “Select” button. Now make the necessary changes and Hit “Update File” when you are done.
Alternatively, you can also download a theme file from your server via FTP, make the changes and upload it back (this is a better approach for customizing files).
Please make sure to keep a backup of the file before you change anything.
Hi, What version of eStore are you using? Have you tried this method?
Hi, It may look like eStore plugin is breaking your site but it is not. I found a bunch of JavaScript errors on your site which is causing your site to malfunction:
carouFredSel: No element found for ".sidebar .sidebar_list_items".
carouFredSel: No element found for "#pagefooter .sidebar_list_items".
carouFredSel: No element found for ".list_items-sitemap".
error: TypeError: Cannot call method 'compareDocumentPosition' of undefined change_sink.js:218
error: TypeError: Cannot call method 'compareDocumentPosition' of undefined change_sink.js:218
error: TypeError: Cannot call method 'compareDocumentPosition' of undefined change_sink.js:218All these errors are causing your site to be broken. This post will explain how you can check for JavaScript errors and fix it:
https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site
Hi, what do you see when you click on the “Register” button? Does it give you any error message or any other message? Can you please share the link to your “Member Registration” page?
Hi, Thank you for the details. Please try doing a fresh install of the WP eStore plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
It is likely whatever is causing the issue will get adjusted when you do the above.
Some additional info for the 500 error:
https://support.tipsandtricks-hq.com/forums/topic/error-500-internal-server-error
