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Hi, We will need to take a closer look at your site. I will send you a site access request via email. Please let me know if you do not receive this email.
Hi, Once a customer makes a payment they will have access to their membership. You can however deactivate the account from the admin if there is a issue.
Hi, We will need to take a look at what is happening with the license key. I have sent you an email requesting site access. Please let me know if you do not receive this email.
Hi, In the eStore setting menu there is a “Payment Gateway” tab at the top please go here and verify that the correct PayPal email address is entered here. If your sandbox email or incorrect address is entered here and you try a real transaction you will get the error above.
Hi, This usually happens when the PayPal email address is not correct or there is a “$” in the price of the subscription (you do not need to add the $ to the price). Please check that you changed your PayPal email address from the Sandbox email to your actual PayPal email.
Please make sure to check this post:
Hi, We will need to take a closer look at your site to see what is happening. I have sent you a site access request via email. Please let me know if you do not receive this email.
Hi, This would be a PayPal setting and not an eStore setting. You would need to look in your PayPal profile for this option (this option may not be available in all areas).
Hi, I will need to take a closer look at your site to see what is happening. I will send you a site access request via email. Please let me know if you do not receive this email.
Hi, The following post will explain more about how updates are done:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update
Hi, We will need to take a closer look at this issue. I will send you a site access request via email.
Have you made any modifications to the eStore code?
Hi, I am feeling better thank you for asking. An email regarding your other site went out a few minutes ago from Amin. Please let me know if you do not receive this email. As for the issue you are having I will need to take a quick look at this site. I will email you a site access request.
Hi, Can you please run a test transaction with the debug turn on. This should give us a better idea of what is happening. If you need help reading this file please let us know.
You can read more about the debug here:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
