[Ivy]

Hi, Thank you for your suggestions and we appreciate your feedback. We will add to our wish list.

[Ivy]

I have sent you an email with an update that should fix the issue.

Please me know if you do not get this email.

[Ivy]

It looks like you are using the following option:

Free Members Must Confirm Email Address

This option makes it so the form act in a specific way. Make sure you read the notes section of the following post to understand this option and how it interacts with the registration page.

https://www.tipsandtricks-hq.com/wordpress-membership/free-members-must-confirm-their-email-address-460

[Ivy]

Hi Nikki, I have send you an email with the purchase details. Please let me know if you do not get the email.

[Ivy]

Creating two separate estore products for this is the best way to go. Remember, you can have two add to cart buttons side by side (or below one another) on the landing page of this product.

With that said, you can use the digital variation option. This way the customer can choose if they want the digital or physical version.

How to Use Variation Control in WordPress eStore Plugin

For the shipping, you could use the shipping variation option:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-shipping-variation-1056

One of the options in the shipping variation could be “Digital Purchase” with no shipping cost. So customers who are buying the digital copy can select that.

[Ivy]

Please see the following article for more information on renewals and upgrades.

How to Create Payment Buttons for Membership Upgrade or Renewal

There is also more information in the following F.A.Q.

https://support.tipsandtricks-hq.com/forums/topic/membership-upgrade-renewal-and-cancellation

[Ivy]

What version of WP eStore plugin and Extra Shortcodes addon are you using?

[Ivy]

There is an option in the manage customers menu to export a customer list. You can find this option at the bottom of the manage customers page.

Also the following video may also be of some help for you.

http://www.tipsandtricks-hq.com/how-to-easily-import-or-export-any-of-your-wordpress-database-content-using-phpmyadmin-3415

[Ivy]

I also checked the display in Google Chrome and there are no issues for me either.

What browser are you using to view your page when you are having this issue?

[Ivy]

The following documentation will show you how to create the subscription buttons for your membership levels.

How to Add/Create a Subscription Button for Recurring Payment

This documentation will explain how to do upgrades and renewals with the eMember:

http://www.tipsandtricks-hq.com/wordpress-membership/?p=189

You may also want to have a look at this F.A.Q

https://support.tipsandtricks-hq.com/forums/topic/membership-upgrade-renewal-and-cancellation

[Ivy]

I had a look at your site. The links are generating fine and when I email them to myself they are working and there is no extra code I use Gmail as my email client.

This would mean it is the email client the person is using to view their email is causing this issue.

I also noticed you have spaces in your links that can cause issues sometimes. It is good idea to fix that if you can. Please see this checklist as it will explain how to fix this issue:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

[Ivy]

Also see the following checklist for more information on how to troubleshoot this issue.

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

[Ivy]

I have sent you an email with the add-on attached to it. Please let me know if you did not receive it.

[Ivy]

We love to hear from our customers, especially how are plugins are working for them.

We are glad we could make your experience with us a pleasant one.

Thank you for your wonderful words.

Ivy

[Ivy]

Whatever commission you set for the affiliates, they will get it on the full sale. You cannot specify which month you want it to award the affiliate commission.

[Author]

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