No mail with download link after transaction

[taratato]

Hello

forgive my poor englih : i’m french and i try my best to be understand !

Everything is fine with the plugin except customer doesn’t receive a mail with download link after he as paid.

Why Please ? i tried to read the topics and the trouble shooting of your site without finding a solution

Help will be very much appreciated (i can give you more information in private if its possible)

Thank you

[Ivy]

Hi, Can you please run a test transaction with the debug turn on. This should give us a better idea of what is happening. If you need help reading this file please let us know.

You can read more about the debug here:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[taratato]

Hi

thank you

In fact when i try http://www.xxxxxx.com/wp-content/plugins/wp-cart-for-digital-products/paypal.php i have this message error ?!? Parse error: syntax error, unexpected ‘{‘ in /homez.57/annuairee/www/xxxxxx.com/wp-content/plugins/wp-cart-for-digital-products/eStore_auto_responder_handler.php on line 89

I have a lot of others script running with this hosting and everything works fine except Estore … why ?

Thank you for your help

[Ivy]

Hi, We will need to take a closer look at this issue. I will send you a site access request via email.

Have you made any modifications to the eStore code?

[taratato]

Hi

no modification at all except the .css

Site access request sent back to you

Thank’s a lot

[taratato]

Hi

everything works fine now ! that’s great !

thank’s a lot Ivy and Amin for you help

Regards

[philfox]

Hi

I am also having this problem. I have just got one test product at .01cent. I have now ‘purchased’ this 3 times, but not only was there no link to the download on the Paypal purchase page, I did not receive any email. On the last purchase I enabled the debugging, but after completing the transaction, I looked at the ipn_handle_debug log file, and it is empty!

I’d appreciate some help.

Thanks

Phil

[Ivy]

Hi Phil, Please see the following post on what to do when the debug file is empty.

What to do if the Debug file is empty or New Debug info is not getting added

Let me know how it goes.

[philfox]

Thanks Ivy.

Progress is being made (Slowly!). Following your advice the ipn_handle_debug.log is now receiving data, and as a result I now know the problem is ‘ipn validation failed’. So my PayPal account is not set up correctly. However, I am afraid I don’t fully understand how to set it up correctly. Further help would be greatly appreciated!

Thanks again

Phil

[Ivy]

Hi Phil, If you run a test transaction with the debug turned on it should give you more information about why the verification is failing.

The following post will explain more about PayPal Profile settings.

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settings

[philfox]

More progress! I was being stupid – I’d password protected my store, so nobody – not even Paypal – could access it. I’ve now done another test transaction. There was no download link on Paypals confirmation of payment page, but I did get an email saying ‘Thank You for your purchase. Product(s) will be delivered when the funds have cleared’. The relevant lines in the ipn_handle_debug.log read:

[07/13/2010 6:00 AM] – FAILURE :Funds have not been cleared yet. Product(s) will be delivered when the funds clear!

[07/13/2010 6:00 AM] – FAILURE :IPN product validation failed.

Any ideas what I’ve done wrong this time?!

Thanks very much.

Phil

[philfox]

Just to add to my last post, I have now found another email in my junk folder, which has directed me to https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment. I’ll take a look at this and get back to you if necessary, thanks.

[Ivy]

Hi, The following post maybe able to help you with this. There can be many reasons why a payment can be set as “Pending or Not Cleared”. The following post has a list of reasons from PayPal why this could be happening.

https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment

[Author]

Posts