Tips and Tricks HQ Support Portal › Forums › General Stuff › Instructions/F.A.Q › How and when do you get an update?
Tagged: plugin updates, updates
- This topic has 0 replies, 1 voice, and was last updated 13 years, 4 months ago by amin007.
January 21, 2010 at 10:22 pm #680amin007Participant
How are updates sent to the clients?
Updates are sent via email to the address where you first received the product after purchase. If you want to receive the updates in a different email address then let us know and we will change it in our customer database.
You can also request for updates anytime you want from the following page:
We prefer that you request and get the update when you have the time and feel like working on your site. WordPress plugin updates are usually smooth but sometimes it can go wrong. If you follow this model then you are less likely to get taken out by surprise as you will have time to deal with the issue.
When are updates released?
We actively work on our plugins so we are continuously adding small features to the plugins. We send out updates to our existing customers once we accumulate these small updates and reach a milestone and have performed a reasonable amount of testing. The key message here is that we will only send out an update when we are confident that the upgrade will be smooth and will not cause any issues.
The reason is that we don’t like to send emails every few days to give you a little update here and there and break some part of your perfectly working site. Don’t you hate plugins that break after every upgrade?
With that said, if you see a feature that is listed on the documentation site that you think you are missing and can’t wait to get it then feel free to use the update request form on the following page to request an update any time you feel like:
Why We Do Not Deliver Updates via the Plugins Menu
Two types of plugins can deliver auto updates via the WP plugins menu
1) Free plugins that you can download and use free of charge
2) Premium plugins that are restricting usage of the plugin on a per site license
We don’t fall in any of the above two categories. 90% of our premium plugins allow you to do the following:
You are granted the right to install the software on as many websites as you own (your clients will need separate license)
We don’t restrict the usage of our plugins on a per site license (unless we have to do it because of other limitations imposed by a library we are using in the plugin). This is another way of giving more value to our customers.
Upgrading our plugins are really easy anyway. You do the whole thing right from your WordPress dashboard.
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