Forum Replies Created
-
Posts
-
Hi, I emailed you with the site access request form so we can have a look at the error you are having. Please let me know if you do not receive this email.
Cheers,
Ivy
Hi. I will need to take a look at your site to see what is happening. I will send you an email with the site access form. Please let me know if you do not get this email
Cheers,
Ivy
Hi, When you delete the plugins the setting will still be there after the reinstall. The only thing you will want to do before you delete the plugins is make sure you move the downloads directory in the eStore if you have your digital products uploaded here.
After the reinstall if you are still having issue please let us know.
Cheers,
Ivy
Hi, We will need to take a look at your site. I will send you an email with a site access form.
Please let me know if you do not get this email or have any questions.
Cheers,
Ivy
Hi, We will need to have a quick look at your sit to see what is causing this issue. I will send you and email with a site access request form.
If you have any questions please let me know.
Cheers,
Ivy
Hi, I sent it to the new email address in your profile. Please let me know if you got this email if not I will post the link here.
Cheers,
Ivy
Hi, I resent the email to the email address you have listed in your forum profile. Please let me know if you do not receive this.
Cheers,
Ivy
Hi Hafe, Please see the following post on how updates are handled: https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update
There is a link to a form at the bottom of the above post please fill this out and submit it so I can send you an update.
If you have any questions feel free to email me.
Cheers,
Ivy
This is usually a PHP session issue. The following post will guide you on how to fix this issue.
Let me know how it goes.
Cheers,
Ivy
Hi, I had a look at your site. It appears you have not entered any information in the descriptions section of the product (this is a requirement for fancy display). The thumbnails may not load properly on all browsers without a description.
Try putting a description for each product (It can be a very small description). Also try using the smart thumbnail image option. This option can be found in the main setting page of the eStore plugin.
If you do not have this option (Smart Thumbnail Image) then you will need an eStore update. The following post will tell you how to do this: https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update
Did you make any modification to the plugin?
Let me know how this goes.
Cheers,
Ivy
Hi, Coupons are a shopping cart feature so it will only work with the “Add to Cart” buttons as the coupon gets applied to the shopping cart. With subscriptions PayPal processes these payment differently so they can not be added to the cart.
Cheers,
Ivy
Hi, The following post will explain how updates are handled:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update
If you have any questions please let me know.
Cheers,
Ivy
Hi, I sent you an email regarding the update. If you need anything else please let me know.
Cheers,
Ivy
Hi, We will need to take a look at your site so we can trouble shoot this issue some more. I have sent you an email requesting site access. If you do not receive this email please let me know.
Cheers,
Ivy
Hi, Please see the following post this will explain how updates are handled. You will need to fill out the update request form the link for this can be found at the bottom of the post.
Please let me know if you have any questions.
Cheers,
Ivy
