[Peter]

Hi,

The size of the image in the photo details page can be adjusted via the gallery settings page.

The setting is called “Watermarked Max Preview Dimension (px)”. Increase this value and then view the details page from a new browser (or clear your cache and cookies of existing browser).

[Peter]

Could it feasibly take a few hours or more to process the photos?

No it definitely shouldn’t take a few hours.

Did you look in your server PHP error_log file? (this is not the photo seller log file but the server’s generic PHP log file). What logs did it show?

I will email you to get access to your site so I can take a closer look.

[Peter]

This is not related to your first issue.

It could be that your server does not have enough memory/resources to handle the processing of some of your photos.

Is your site hosted on a shared server environment?

What is the value of your server’s PHP memory_limit?

Your server memory_limit value should be set to at least 256M. On shared servers this might not be possible because even if you configure that value to something large, your provider will most likely throttle the amount of memory you use anyway since they will need to share resources with other user accounts on that server. This is why it is recommended that you go with a VPS or more powerful server which will be able to handle the processing of large photos.

For now see how you go with uploading your photos to a gallery “10 at a time”.

[Peter]

Some settings use ajax/javascript to save to the database.

You might have a javascript error caused by another plugin (or your theme) which will affect the saving of some photo seller settings. As per above, do the theme/plugins tests and also you can try these tests too:

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

[Peter]

One thing to check is the .htaccess file inside your wp-content/uploads/wp_photo_seller directory.

Since you say that you changed the URL of your site after having configured photo seller, make sure that your site URL is correct in the appropriate part of the code in that .htaccess file.

[Peter]

Yes you have two options:

1) you can apply the following shortcode to a text widget (or similar):

[WPS_display_compact_cart]

2) You can use the ready-made widget called “WPS Shopping Cart”

[Peter]

Hi Mike,

Another easier way which I should have mentioned first is to use the “Orders” menu page.

Basically after your customer makes an order, go to the WP Photo Seller >> Orders page and click on the specific order you want to process.

When inside the order receipt page you will see the photo ID and other information. You can even click on the photo ID which will open up a page directly to media edit page of the photo itself which will have the filename.

[Peter]

Hi Mike,

Yes you’re right the filename does not display on any template. However you have a number of alternative identifiers which can be just as useful for you.

1) The image id.

This is unique for each photo and is displayed in the URL.

For example you might have something like this in the URL for the photo details page:

[http://yoursite.com/photo_details/10/523/eifel-tower-2/view/]

523 is the image id

10 is the gallery id

2) The image name.

This is the main heading in the photo details page.

Or they can send you the links of the photo details pages for each photo they are interested in.

Let me know if the above if will work for you.

[Peter]

Hi,

WP Photo Seller documenmtation shows both Paypal Standard, and Paypal Express Settings

Can you tell me where saw that?

There should only be one set of paypal settings only for paypal “standard”.

Paypal “express” is currently not supported.

[Peter]

Hi

Can you please enable logging for photo seller plugin?

After you have done that please reproduce the issue and then check the log file located here:

wp-content/plugins/wp-photo-seller/log.txt

Also please check your server PHP error log file and let us know what logs you see for both of the log files.

Also, when I add something to the cart and the visit your cart page I keep seeing the following error in developer tools:

Failed to set referrer policy: The value '' is not one of 'no-referrer', 'no-referrer-when-downgrade', 'origin', 'origin-when-cross-origin', 'same-origin', 'strict-origin', 'strict-origin-when-cross-origin', or 'unsafe-url'. The referrer policy has been left unchanged.

I don’t know whether this is contributing to the issue but I recommend that you get that fixed.

[Peter]

Order and payment works but when paypal redirect to thankyou page , the website do not show links to downloads pictures.

Can you please check what is the shortcode on the thank you page?

(it should be [WPS_thankyou_page])

Did you also configure the “Thank You Page Settings” in the “Advanced Settings” section?

You will need to add a tag such as the following:

{product_link_digital_items_only}

[Peter]

Hi Dan,

When you see behaviour such as yours it is almost always caused by your server not having enough memory to do the watermarking.

Check your server’s PHP error log file to see if you have any “memory exhausted” errors.

If you do you can try setting the PHP memory_limit value to 256 or higher. However if you are on a cheap shared hosting plan this your hosting service may still throttle your memory and not allow you to access the full 256M or more.

[Peter]

Hi again Melanie,

I replied back to your email.

Just to repeat what I said in my reply:

I see a lot of DB errors in the photo seller log file. These errors are basically saying that the plugin is failing to write to your DB in some cases.

Can you please ask your host technical support people to help you check the server logs to see if there are any MySQL DB errors or other errors.

When you find the server error logs please email them to me.

[Peter]

Hi starsphinx,

Is there any chance of having it so on the gallery page you can tick which album(s) you want the gallery to display in

I will look at the code to see how much work is involved.

[Peter]

Hi Melanie

I’ve sent you an email.

[Author]

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