Images not displaying in Gallery after URL Change

[Down Under Images]

Hi, I set up my website on a temporary bluehost.com address, and then transferred it to downunderimages.com which I suspect may be the cause of my problems here. When I upload images to a gallery, the usually display as question marks in a frame. Once the image worked as thumbnails in the gallery but not when I clicked on the image. I have turned of Jetpack’s photon (CDN), and changed my settings-general to correct the website to the new downunderimages.com address (it was moved today).

The images do display in the media. I’ve tried multiple times, tried making a gallery from both uploads and images already there, and have read numerous forum posts of similar problems, that all got solved, but I can’t seem to solve this.

Thanks for your help.

[Peter]

One thing to check is the .htaccess file inside your wp-content/uploads/wp_photo_seller directory.

Since you say that you changed the URL of your site after having configured photo seller, make sure that your site URL is correct in the appropriate part of the code in that .htaccess file.

[Down Under Images]

Thank you, that fixed the issue.

[Down Under Images]

I don’t know if this is related, but I am now getting

The request cannot be loaded. Please try again later. Error’s, when I’ve uploaded a gallery of 70 photos, a bunch of them have this error, but not all, and not in order. I am going to try to upload again into a new gallery, 10 at a time, checking as I go, but in the meantime – is this error related, or common? Can you direct me places to investigate?

Many thanks.

[Peter]

This is not related to your first issue.

It could be that your server does not have enough memory/resources to handle the processing of some of your photos.

Is your site hosted on a shared server environment?

What is the value of your server’s PHP memory_limit?

Your server memory_limit value should be set to at least 256M. On shared servers this might not be possible because even if you configure that value to something large, your provider will most likely throttle the amount of memory you use anyway since they will need to share resources with other user accounts on that server. This is why it is recommended that you go with a VPS or more powerful server which will be able to handle the processing of large photos.

For now see how you go with uploading your photos to a gallery “10 at a time”.

[Down Under Images]

We were doing it 10 at a time. I’ve contacted bluehost, and they’ve increased the PHP Memory limite to 512M, so we’ll see how that works. Could it feasibly take a few hours or more to process the photos?

[Down Under Images]

So I contacted bluehost.com a number of times. They increased my Php memory limit and my WP memory, and went and checked and told me there was no blockage happening on the server end – it took them about ten minutes each time, and seemed like they really looked into it. Didn’t try to fob me off or upsell me! I used ‘better search replace’ plugin to search for the old (temporary) domain name and replace with the new one also, just in case. It found one instance in _RFC_ options table.

That hasn’t changed the situation however.

The process can be seen stalling on the bulk import page, I get this:

113 Clear bulk import – gallery 24 Processing image 22 of 36 failed – check server logs 2018-08-27 21:48:03

For example. The gallery shows that bulk processing is still going on until I clear that entry, but the photos won’t show correctly.

Do you have any advice?

[Peter]

Could it feasibly take a few hours or more to process the photos?

No it definitely shouldn’t take a few hours.

Did you look in your server PHP error_log file? (this is not the photo seller log file but the server’s generic PHP log file). What logs did it show?

I will email you to get access to your site so I can take a closer look.

[Author]

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