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Buyer receives email after payment but there is no link to download purchased photo/s.
We’re talking about the email your site sends, and not the one from PayPal, et al?
Does the template for the email sent by your site contain the {product_link_digital_items_only} email tag? Note: The {product_details} tag does not generate any links.
The buyer should have received 2 emails; one from PayPal and one from your site. The links would have been in the one from your site. Please turn on the debug logs, and perform a test transaction to determine if any IPN notifications from PayPal are being received by our plugin; and also review this:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do
Test transaction performed. Buyer receives PayPal email but no email from my site. It appears that the plugin isn’t receiving any IPN notifications. No orders registered in Photo Orders List.
I’ve noticed that my plug in version doesn’t have a checkbox for Enable Debug, just PayPal Test Mode and Enable Logging. Also, there isn’t a Use Auto Post Payment Processing section in Main Settings, as the video shows.
You posted this support topic under eStore plugin so we were giving you estore’s instruction.
It seems like you maybe using the Photo Seller plugin. I will move this topic under Photo Seller.
Yes, go ahead and enable the logging feature in photo seller settings. Then do a test transaction. Share the URL of your gallery page so we can check the log file after your test transaction.
I’ve done the test transaction as mentioned above. I’m reluctant to share the URL as I don’t want any transactions to take place. Is there another way to troubleshoot this?
Hi again Melanie,
I replied back to your email.
Just to repeat what I said in my reply:
I see a lot of DB errors in the photo seller log file. These errors are basically saying that the plugin is failing to write to your DB in some cases.
Can you please ask your host technical support people to help you check the server logs to see if there are any MySQL DB errors or other errors.
When you find the server error logs please email them to me.
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