[Peter]

Hi sunnymalu,

Thanks for the feedback.

I will check out the code more closely to see what’s going on.

[Peter]

Hi sunnymalu,

What behaviour do you see after clicking the save button? Are there any errors?

Which version of the plugin are you using?

I can’t reproduce that problem on my test site.

Can you please try checking your log files to see if there any errors logged?

Also please enable logging for the photo seller plugin by going here:

WP Photo Seller >> Settings

The scroll to bottom of page and select “Yes” for “Enable Logging”

[Peter]

Hi mvadib

Sorry for the delayed reply.

I took a look at your page and I can see that when I checked the developer console in my browser there are a few javascript errors. At least one of them is caused by your theme.

Eg:

Uncaught TypeError: jQuery(...).iLightBox is not a function

which is coming from this file: vafa.ca/wp-content/themes/Avada/includes/lib/assets/min/js/general/fusion-lightbox.js?ver=1

The javascript errors are affecting the correct operation of your site.

I recommend that you ask the theme developers about the error.

I also recommend that you follow these steps to troubleshoot further:

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

https://support.tipsandtricks-hq.com/forums/topic/wrong-way-of-adding-jquery-library-to-wordpress-source-of-javascript-conflicts

[Peter]

Hi sunnymalu

Seems like the scenario you described currently can’t be exactly accommodated.

However what about trying the following workaround:

Within the same price list enter separate options which cover material and size.

Eg:

Canvas 40×40 inch $50

Canvas 60×60 inch $70

Canvas 80×80 inch $90

Acrylic 40×40 inch $60

Acrylic 60×60 inch $80

Acrylic 80×80 inch $100

etc

Note for each material/size you simply create an entry within the same price list in the “Physical Variation Settings”.

Let me know if you think that will work for you.

[Peter]

Hi mvadib

When you say “portfolios” are you referring to some other content on your site not related to the photo seller?

Can you please provide more info as to the exact behaviour which you are seeing when the issue occurs?

Is there any chance you can provide a link to your front page so we can see the problem in action?

[Peter]

Hi mvadib

When you say “portfolios” are you referring to some other content on your site not related to the photo seller?

Can you please provide more info as to the exact behaviour which you are seeing when the issue occurs?

Is there any chance you can provide a link to your front page so we can see the problem in action?

[Peter]

What is the average size of your photos which you are trying to watermark?

Are they relatively big files?

Have you tried a couple of tests with other photos which are smaller to see if maybe your system is struggling with resources?

What type of hosting plan is your site installed on? Is it on a shared environment or VPS or something else?

[Peter]

Hi,

Are there logs produced in your server’s general PHP error_log file?

[Peter]

Hi @photominer

Currently search results will only display as template 1.

We will be eventually increasing the template choices for search results.

[Peter]

Hi again,

I was able to reproduce your issue and hence identify the bug which occurs for the case where an image is used for the watermark instead of the standard text watermark.

A fix for this will be available soon.

[Peter]

Hi @Sterner,

Ok I will double check the image watermark case to see if I can reproduce the same behaviour as you are seeing. Will let you know.

[Peter]

I also just looked at your site and I can see the following error in the browser developer console:

gertsterner.com/wp-content/uploads/wp_photo_seller/4/watermark_GST8608@2x.jpg 404 (Not Found) retina.js?ver=5.3.2

Looks you have some plugin called “retina” which appears to be throwing this error.

Have you tried doing a plugin and theme conflict test?

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Peter]

the plugin only scales the image according to the horizontal pixel width, both on horizontal and vertical pictures, even though the manual says something else

Not correct. I just tried another test and here’s the behaviour I see.

I created a gallery and uploaded 2 photos with the following dimensions:

photo 1: 3800 x 1600

photo 2: 2250 x 3000

So photo 1 is a “landscape” photo and photo 2 is a “portrait” photo.

I then set the “Watermarked Max Preview Dimension (px)” to 500.

After saving the gallery and letting the plugin finish its processing I then viewed the gallery on the front end and the following were the sizes of the watermarked photo inside the photo details page:

photo 1 (watermark): 500 x 210

photo 2 (watermark): 375 x 500

Note how the scaling was done such that the longest length was scaled down to 500px for the landscape and portrait photo?

So are you saying that you do not see this behaviour?

[Peter]

Hi yanderson,

Which version of wordpress are you currently running?

Have you also tried doing a plugin conflict test? ie, Leave your theme active but deactivate the other plugins except photo seller to see if maybe one those might be indirectly causing a conflict.

[Peter]

I think wordpress core is doing that because of a recent feature:

https://make.wordpress.org/core/2019/10/09/introducing-handling-of-big-images-in-wordpress-5-3/

You can disable the scaling by adding the following in your theme’s functions.php file:

add_filter( 'big_image_size_threshold', '__return_false' );

[Author]

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