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Ivy

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Viewing 15 posts - 271 through 285 (of 1,229 total)
← 1 2 3 … 18 19 20 … 80 81 82 →
  • Author
    Posts
  • January 7, 2012 at 12:20 pm in reply to: Currency code not showing up on the cart #40497
    Ivy
    Member

    I would like to add a few more resources to this forum post. You can see all the supported currency codes here:

    https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_currency_codes

    Note: The most common mistake with the currency code is people using the Canadian dollar use CAN instead of CAD. CAD is the proper PayPal currency code for Canada.

    January 6, 2012 at 9:30 am in reply to: Multiple emails per transaction #40440
    Ivy
    Member

    Just to add to Peters response. Most the time this happens when PayPal does not get the correct response from your server when it is sending the IPN, so it sends multiple IPNs until it times out (PayPal is thinking the IPN is failing and not reaching your server). You can read more about this and why the eStore processed each IPN that is sent here:

    Multiple sales notification emails for one sales

    Note One: This should not be happening if you are using the latest version of the plugin as there are checks to prevent this.

    What version of the plugin are you using?

    Note Two: That GoDaddy hosting delays their emails and this is very common when using their hosting as it does not send the notification that the IPN was received to PayPal for up to 30 minutes.

    For more information on email related problems see the following forum post:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    January 4, 2012 at 4:21 pm in reply to: Paypal subscription error #40248
    Ivy
    Member

    The link you sent works fine I checked this using Google Chrome. I believe what is happening is there is a bug in PayPal that causes this issue to occur sometimes, they have not been able to fix to date. To fix this issue what you need the customer to do is clear their browser cache and try the purchase again or use a different browser. This should fix the issue they are having.

    January 4, 2012 at 4:18 pm in reply to: How can I reduce gap under thumbnails? #40175
    Ivy
    Member

    You can use negative numbers such as -20px this will subtract 20px from 0 closing the gap even more if you need to.

    January 4, 2012 at 4:17 pm in reply to: Is there a Japanese language file translation available? #40325
    Ivy
    Member

    We do not have a Japanese translation of the plugins at this time. However you can easily edit the language files and translate the plugins. You can read about how to do this here:

    https://support.tipsandtricks-hq.com/forums/topic/plugin-language-translation

    December 22, 2011 at 3:45 pm in reply to: Thank You & Happy Christmas to the Tips & Tricks Team #39958
    Ivy
    Member

    Thank you, for the kind words. I hope everyone has a safe and happy holiday season. Remember not to eat too much. =)

    December 21, 2011 at 5:14 pm in reply to: No .zip file #39945
    Ivy
    Member

    I have sent you an email regarding this. Let me know if you do not receive this email.

    December 21, 2011 at 5:07 pm in reply to: use "Collect customer input" in EMail (tag?) #39933
    Ivy
    Member

    The customer input is appended to the product name so you just need to use the email tag for product information.

    December 20, 2011 at 6:44 am in reply to: Digital download problem #39898
    Ivy
    Member

    This means the download link is expiring. What do you have specified in the “Duration of Download Link” in the eStore settings?

    December 19, 2011 at 7:06 am in reply to: PayPal IPN Question #39779
    Ivy
    Member

    Also see the following post for more information on the default settings of PayPal and how to set up IPN and PDT options in PayPal.

    https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settings

    December 18, 2011 at 4:09 pm in reply to: No complete registration email sent unless regenerated with userid #39804
    Ivy
    Member

    Hi, What version of the plugin are you using?

    December 17, 2011 at 7:40 am in reply to: Category question #39773
    Ivy
    Member

    Hi, We do not have a video on this at this time, however there is documentation for using categories with products. You can read about this here:

    http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-product-categorization-431

    December 17, 2011 at 6:55 am in reply to: Wrong Download Link #39744
    Ivy
    Member

    I have sent you 2 emails with the links in them yesterday. If you did not receive these then please check you spam as I replied directly to the emails you sent.

    Note: I checked the download links for the products you ordered and all links generate correctly. The plugin can not send the wrong links. If you forward us the PayPal receipt you got, it will have the Product IDs that you ordered and we will be able to verify it.

    December 15, 2011 at 9:30 am in reply to: I screwed up. #39629
    Ivy
    Member

    I sent you an email regarding this. Please let me know if you do not receive the email.

    December 14, 2011 at 9:09 am in reply to: Paypal not auto returning customers to thank you in my site. #39592
    Ivy
    Member

    Can you make sure in the eStore settings (under Post Payment Processing Settings) you have the following checkbox checked “Enable Transaction Result Display”.

    Also just to verify you have the following shortcode on the “Thank you Page” where the customer is being redirected to?

    [wp_eStore_transaction_result:end]

    What version of the plugin are you using?

    If the above are correct please do the following.

    Run a test transaction with the debug turned on (make sure to reset the debug files first). For more information see this post:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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Viewing 15 posts - 271 through 285 (of 1,229 total)
← 1 2 3 … 18 19 20 … 80 81 82 →

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