Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Multiple sales notification emails for one sales
Tagged: email, multiple, notification
- This topic has 9 replies, 3 voices, and was last updated 12 years, 8 months ago by versluis.
-
AuthorPosts
-
May 29, 2011 at 6:52 am #3497kmkruthilaMember
We have just use your Wp-estore plugin today [www.stockgraphicdesigns.com] and our first sales continues to send the same email thank-you over and over, and multiple customer entry also created same paypal transaction id. I’m searching this forum but didn’t understand how to solve this issue?
Below is payment_debug
[05/29/2011 3:10 AM] – SUCCESS :Generating download link for single file.
[05/29/2011 3:10 AM] – SUCCESS :Performing item specific autoresponder signup if specified.
[05/29/2011 3:10 AM] – SUCCESS :AWeber signup from email address:xxxx@xxxxx.com
[05/29/2011 3:10 AM] – SUCCESS :AWeber list to signup to:All members
[05/29/2011 3:10 AM] – SUCCESS :AWeber item specific signup operation performed for customer:nxxxx@xxxxx.com
[05/29/2011 3:10 AM] – SUCCESS :Performing global autoresponder signup if specified.
May 30, 2011 at 12:01 am #32951amin007ParticipantYou seem to have some issue on your server setup. This usually happens when PayPal does not receive the proper response from your server when it sends the payment notification and it thinks the message got lost so PayPal keeps sending the notification. Just to verify this… can you please look at your “ipn_handle_debug.log” file and tell me if you have multiple sales entries for the same sales? If so how many?
May 30, 2011 at 12:48 pm #32952kmkruthilaMemberFYI, Paypal IPN history page show the below details,
Notification URL : [http://stockgraphicdesigns.com/?estore_pp_ipn=process]
HTTP response code : 500
Delivery status : Retrying
No. of retries : 11
May 31, 2011 at 12:17 am #32953amin007ParticipantThat’s your issue right there as I suspected earlier:
Notification URL : [http://stockgraphicdesigns.com/?estore_pp_ipn=process]
HTTP response code : 500
Delivery status : Retrying
No. of retries : 11
Please contact your hosting provider and tell them to fix this server setup issue. Simply tell them that when PayPal sends the IPN the server doesn’t reply with the “200 OK” message which it is suppose to do. So PayPal keeps thinking the message did not reach and keeps retrying. When PayPal successfully gets response from your server correctly it will only send one IPN notification per sale. Just out of curiosity… who is your hosting provider?
May 31, 2011 at 12:37 am #32954kmkruthilaMemberOne more question before asking my hosting, did you see our IPN Debug shows, SUCCESS :IPN successfully verified.
Hosting is, Mediatemple.net, dedicated virutual server.
May 31, 2011 at 1:27 am #32955kmkruthilaMembermmmm, mediatemple support says, Dedicated-Virtual Server is a completely customer-managed server. So they can’t help.
can you please take a look at,
I’m test with another paypal sandbox ipn and results shows, IPN validation failed
May 31, 2011 at 1:59 am #32956amin007ParticipantYou are not understanding where the issue is correctly. You are fixed on the idea that WP eStore is the issue. The problem is that when PayPal tries to send the IPN notification to your server it is not getting the correct response back so it keeps sending the IPN again and again and eStore keep processing it (because that is what it is suppose to do).
To give you some perspective… you can completely deactivate and delete WP eStore plugin from the server for the time being then try to send an IPN (I am guessing you know what IPN is) to your site and the same thing will happen (PayPal will keep retrying because your server is not responding with the correct HTTP code). So, don’t even activate eStore until you have fixed your server setup. Once this server setup issue is fixed, activate eStore and you will see that it works as expected.
Does that make sense?
May 31, 2011 at 2:05 am #32957kmkruthilaMemberI’m testing with another site works well so Plugin itself not a problem. But I’m confusing what is the real problem with my server?
Thanks for your reply.
June 1, 2011 at 8:49 am #32958kmkruthilaMemberGot it, worked!
February 18, 2012 at 5:33 am #32959versluisMember@kmkruthila, Thanks… I had the same issue. Got my hosting to fix the server and now it is working fine.
-
AuthorPosts
- You must be logged in to reply to this topic.