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In your email, you mentioned that you amended an existing subscription payment button temporarily and changed the pricing on it. That can cause this issue since for some of those users/members, the payment verification can fail. I will reply to you via email but I will also post an explanation of the issue here just in case you don’t receive the email:
Changing an existing subscription button on the fly is not recommended since a subscription agreement has ongoing payments that can affect future incoming payment verifications if the existing product prices are altered. Let me give you a simple example to illustrate the issue. Let’s say you have a subscription payment button that charges $10 per month. A few users subscribe to that payment. Now, you alter that payment button/product and set the price to $20 per month. When a payment notification for a recurring payment (from a user who subscribed at the $10 price tag) comes in, the plugin will fail that verification since it expects that product/payment button’s amount to be $20. It will assume that somebody is trying to pay less than what the real price is (some people out there will try to do this so the plugin has a guard against it).
So when you want to offer a new/different subscription pricing option, do the following:
– Create a NEW payment button/product at the new price or offer.
– Edit the page containing the payment button.
– Replace the old button with the new button so the new users interact with the new button.
– You can replace the button again if you want at a later time.The payment from old users will continue to be processed correctly since you didn’t alter that payment pricing.
At the moment it looks like the “open checkout in a new window” option is enabled. That option could be having an issue in Safari browser with the ajax request. The Ajax request is needed for the collect customer input addon.
Uncheck the following checkbox from the Advanced settings menu of the plugin:
Open Checkout in a New WindowLet me know how it goes in safari browser after that.
There could be another plugin on this site with a JavaScript error that is breaking the functionality of the customer input addon. Can you please post a link to the page where I can go and add an item to the cart and view the cart? I can then inspect it from my browser and see if there are any JavaScript errors on the site.
You can look at the second shopping cart template option which doesn’t use any icons:
WP eStore – Shopping Cart Templates (Full Cart Display Options)
Also, just to be sure, load a fresh copy of the plugin before doing the test in an incognito window:
You are contacting us from the following email address:
Then when we hit reply to that email but you say you don’t get it. However, you again reply from that email and we get the email and reply to it. So if you are not getting the email. How come you reply back to it later?
See the attached screenshot. The highlight in blue shows where the email is coming from. We have already had 23 email conversation on that email tread.
https://support.tipsandtricks-hq.com/wp-content/uploads/2022/09/screenshot-2.jpg
Can you contact us from a normal email address where we can reply and you will get it?
Please reply back to the email we sent to you about 24 hours or so ago. That way the developer can have one single point of communication with all the info in one email thread and drive the conversation forward.
The email we received was just 2 days ago. On the right hand side of that screenshot, there is timestamp (it clearly shows that it is not an email that is a couple of weeks old). Who sent that email to us then?
It came from the following email address:
wclune@thespaminator.comLook at the screenshot I shared. We received a reply 2 days ago (to the email we sent about 4 days ago). We then again replied to it yesterday. So I am not sure who we are communicating with when you are not receiving anything for few weeks.
Are there two different users communicating with us? If you are not getting our email for a week then Who are we communicating with via email as seen in the following screenshot?
https://support.tipsandtricks-hq.com/wp-content/uploads/2022/09/screenshot-1.jpg
This is super confusing for us. Is someone else using the customer’s forum account to post? I am going to stop this forum thread so there is only one point of communication with the real customer via the email.
Hi, We sent you an email reply to your question on this topic. Please reply to that so we have an idea of what is causing the critical server error on your site.
1) Do the following to make sure the plugin is receiving the payment notification from PayPal after a transaction (this has been mentioned by @wzp already):
2) There is a chance that the IPN feature in your PayPal account is disabled so your PayPal account is not sending payment notifications to our plugin. The following post has info on how to check and keep the IPN feature enabled in your PayPal account:
Cloudlfare should be fine (we use it on our site also and the affiliate plugin works fine).
At the moment, the behavior of your site looks like the PHP session is not working correctly. It is not persistently holding the value. On a new page load (after the login), the PHP session is dropping the value.
This could be an issue with the server’s PHP session configuration or another plugin could be breaking the PHP session functionality. First, do the following to make sure another plugin or theme is not breaking the PHP session on this site:
