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[Resolved] Manage Members List shows duplicate listings after manually registration

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Manage Members List shows duplicate listings after manually registration

Tagged: incomplete registrations, member listings

  • This topic has 10 replies, 3 voices, and was last updated 2 years, 7 months ago by seehowtwo.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 14, 2022 at 3:24 am #84587
    seehowtwo
    Participant

    When a new member has not completed their registration, we use the Admin Function to generate a link to complete that registration.

    We then use the link ourselves (rather than sending it to the member) to complete their registration.

    But, after filling out the registration form, we then have TWO listings for the member.

    I’ve checked in the database, and there is, in fact, only one listing.

    On the Manage Member page, at the top left, the total for Active members is correct, while the pagination total includes the duplicated members.

    September 14, 2022 at 3:16 pm #84588
    wzp
    Moderator

    Are you using any page cachine plugins?

    September 19, 2022 at 5:27 am #84590
    seehowtwo
    Participant

    No caching plugins, and I’ve tried Troubleshooting mode, with only eMember turned on, and the problem persists. So it doesn’t seem to be any conflict with plugins or themes.

    September 19, 2022 at 1:52 pm #84593
    wzp
    Moderator

    When a new member has not completed their registration, we use the Admin Function to generate a link to complete that registration.

    We then use the link ourselves (rather than sending it to the member) to complete their registration.

    When you use the link yourself; are you still logged in as the admin account? Can you try copying the link to an incognito window and try it?

    • This reply was modified 2 years, 7 months ago by wzp.
    September 19, 2022 at 5:21 pm #84595
    admin
    Keymaster

    Also, just to be sure, load a fresh copy of the plugin before doing the test in an incognito window:

    Re-install or Load a Fresh Copy of the Plugin(s)

    September 20, 2022 at 2:41 am #84599
    seehowtwo
    Participant

    I downloaded a fresh copy of the latest eMember – 10.4.6 – and re-installed it, but the duplicates continue to show.

    I have not had a chance to test the idea of manually completing a registration through an incognito window where I’m not logged in as an admin. Will let you know, soon as.

    September 27, 2022 at 4:00 am #84617
    seehowtwo
    Participant

    I’ve finally figured it out:

    We have Custom Fields set up, and the people who are showing up as duplicates, have TWO separate Custom Field entries – each with exactly the same info.

    When I delete one of the Custom Field rows – the duplicated entry disappears on the Members list.

    So somehow, when we do a manual registration, it’s creating a duplicate set of Custom Fields.

    umeta_id
    user_id
    meta_key
    meta_value

    274
    269
    custom_field
    a:5:{s:13:”Neighbourhood”;s:0:””;s:46:”High_School…

    279
    269
    custom_field
    a:5:{s:13:”Neighbourhood”;s:0:””;s:46:”High_School…

    September 27, 2022 at 12:00 pm #84620
    wzp
    Moderator

    Can we mark this as “resolved?”

    September 27, 2022 at 7:13 pm #84625
    seehowtwo
    Participant

    Doesn’t this suggest there’s an issue with the Custom Fields function?

    Not that the function itself is problematic or you would have heard of more instances of this happening, but rather that some interaction with another plugin is causing the issue by interacting with the process of creating Custom Fields…??

    On this site, the other plugins we’re using are:

    WordPress 6.0.2

    Admin Columns – Version 4.4.5
    BackupBuddy – Version 8.7.5
    Better Search Replace – Version 1.4.1
    Caldera Forms – Version 1.9.7
    Caldera Forms Anti Spam – Version 0.4
    Contact Form 7 – Version 5.6.3
    Disable Gutenberg – Version 2.7
    eMember Email Broadcast – Version v2.4
    eMember Member Bulk Import – Version v1.2
    eMember Profile Extended – Version v3.3
    Fluent Forms – Version 4.3.12
    FooGallery – Version 2.2.16
    GA Google Analytics – Version 20220517
    Genesis Simple Edits – Version 2.3.1
    Health Check & Troubleshooting – Version 1.5.0
    Imsanity – Version 2.8.1
    iThemes Sync – Version 2.1.10
    Media Library Assistant – Version 3.04
    Menu Icons – Version 0.13.0
    Page Builder by SiteOrigin – Version 2.17.0
    Really Simple SSL – Version 5.3.4
    Responsive Lightbox & Gallery – Version 2.4.1
    See How Support Theme Extras – Version 0.1.0
    ShiftNav – Responsive Mobile Menu – Version 1.7.1
    Simple 301 Redirects – Version 2.0.7
    SiteOrigin Premium – Version 1.34.1
    SiteOrigin Widgets Bundle – Version 1.42.1
    The Events Calendar – Version 6.0.1
    The Events Calendar Shortcode & Block – Version 2.5.5
    The Post Grid – Version 4.2.3
    UpdraftPlus – Backup/Restore – Version 1.22.22
    Widgets for SiteOrigin – Version 1.4.7
    WP Activity Log – Version 4.4.2.1
    WP Crontrol – Version 1.14.0
    WP eMember – Version v10.4.6
    WP Help – Version 1.7.1
    WP Mail Logging – Version 1.10.4
    Yoast Duplicate Post – Version 4.5
    Yoast SEO – Version 19.7.1

    • This reply was modified 2 years, 7 months ago by seehowtwo.
    September 28, 2022 at 4:39 pm #84631
    wzp
    Moderator

    Not that the function itself is problematic or you would have heard of more instances of this happening, but rather that some interaction with another plugin is causing the issue by interacting with the process of creating Custom Fields…??

    Have you done this?

    Test to (How to) Identify a Conflicting Theme or Plugin

    September 29, 2022 at 2:26 am #84684
    seehowtwo
    Participant

    Yes, I have gone through the testing with a default theme and no other plugins – but I realize now that, at that time, I was thinking it was a display issue only. We still saw duplicates after reverting to a default WP theme AND turning off all other plugins.

    However, now that we know it’s a duplicate database custom field entry issue, I need to go back and turn off all plugins and use a WP theme WHILE doing a manual incomplete registration process.

    Will try to do that in the next day or two – we had used up all our incomplete registrations during testing, so I’ll need to create several fake incompletes first, so we can test with all plugins off, then, if the problem disappears, turn on each one, complete a registration, turn on the next, etc.

    • This reply was modified 2 years, 7 months ago by seehowtwo.
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