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Hi All, when a user creates an account after hitting submit they get a generic Error message, no word press formatting at all, this happens in FF, Edge and chrome.
It does though create a user account BUT the primary membership level is completely wrong, instead of member level 2 they are placed in 6 which is a paid secondary lvl of sorts.
When an admin edits the account, changing the primary to 2 the secondary level becomes 6 it shouldn’t be as this is a paid level, not a problem just uncheck it. To end when you save the changes you get the WP crash notification. I tried disabling any plugins related to emember and ultimately almost everything but emember.
the account creation page is [marsclub.org/registration]Wordpress 6.02
wpemember 10.4.6
wpestore 8.3.9So this gets stranger. error logs were showing an issue with mailpoet when i tested adding users even though mailpoet seems to work just fine. So i disable anything mailpoet related and created another new user.
This time the user didnt get the generic wordpress crash page, what was displayed is our site with no formatting. turning to the admin panel the user was created, but with the same incorrect member lvl as before. editing the user this time does not throw the error and the user sees our site clearly after a page refresh in the browser.
Should mention using chrome as the “user” and F/F in the admin panel.A few questions…
- Are you using any page caching plugins on your site?
- Please try re-downloading & reinstalling a fresh copy of your plugins:
- Does the error occur when using the generic WordPress theme?
- Please check your site for Javascript problems:
Hi, We sent you an email reply to your question on this topic. Please reply to that so we have an idea of what is causing the critical server error on your site.
So, I was using jetpack boost and wp-supercache there were special instructions for Emember which i followed, but i disabled booth immediately when the problem first popped up a few weeks ago.
I have downloaded fresh copies of emember and any tips and tricks pluggins that were installed.
i reinstalled WordPress itself using the reinstall button on the dashboard.
I tried the 2020 theme and it did it with that theme active.
The only time i get any Java error messages is when a new users is logged in, when i delete the user java errors go away. That actually make sense as the user is logged in with incorrect member level permissions and emember errors.
I just disabled all the pluggins except Emember and classic editor (the site is way broken with that off) and same issue.one things i was just reminded of, at some point some renamed the basic “free” account membership but the member level number is still 2, although i did rename it back, could that have created an issue?
As suggested by @admin there seem to be “critical server error(s) on your site.” Out of curiosity, who is your hosting provider?
The hosting provider is a business with deep roots in our hobby called BlastZone hosting. but i have to say i copied the site to another server and it does the same thing…
Since my last post I scoured through the apache error logs, where i found messages about mailpoet even though ALL the plugins were disabled. I realized that in the emember memberbership level / autoresponder there was still a list number for both levels. when i removed that (even with all plugins disabled) i found “some” better results. a new user will still get an error AND an account will be created with the wrong levels BUT when an admin tries to edit the new account it no longer throws a visible error, although it does throw lots in the Apache error log. I would love to share that log entry but it wont post.
Undefined array key “membership_level” eMember_registration_utils.php on line 485
Undefined array key “membership_level” eMember_registration_utils.php on line 558
Attempt to read property “campaign_name” eMember_auto_responder_handler.php on line 247
Uncaught Exception: Unknown or bad format (PD) emember_utils_auth.php:226At some point the bug causing this issue will be discovered and fixed by the developer, is there an email list i can get on for when that happens??
Bill, THE DEVELOPER did send you an email. Please read the post by @Admin, about 6 entries ago.
Are there two different users communicating with us? If you are not getting our email for a week then Who are we communicating with via email as seen in the following screenshot?
https://support.tipsandtricks-hq.com/wp-content/uploads/2022/09/screenshot-1.jpg
This is super confusing for us. Is someone else using the customer’s forum account to post? I am going to stop this forum thread so there is only one point of communication with the real customer via the email.
Well i have sent a few emails over the last few weeks but not heard anything back, that is why i opened this thread.
Look at the screenshot I shared. We received a reply 2 days ago (to the email we sent about 4 days ago). We then again replied to it yesterday. So I am not sure who we are communicating with when you are not receiving anything for few weeks.
- Are you using any page caching plugins on your site?
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