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[Resolved] Customer Input Addon disables PayPal link

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Tips and Tricks HQ Support Portal › Forums › Simple PayPal Shopping Cart › Customer Input Addon disables PayPal link

Tagged: customer input phone number

  • This topic has 6 replies, 3 voices, and was last updated 2 years, 7 months ago by admin.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 25, 2022 at 2:44 pm #84611
    terri2uus
    Participant

    I added the Customer Input addon to our Simple PayPal Shopping Cart plugin for the customer to input their phone number. When I do this, the PayPal link stops working/is not highlighted to continue to PayPal. Could you please direct me to an answer or let me know how I can fix this. Thank you.

    Could not find an answer to this in your forum

    September 25, 2022 at 4:07 pm #84612
    admin
    Keymaster

    There could be another plugin on this site with a JavaScript error that is breaking the functionality of the customer input addon. Can you please post a link to the page where I can go and add an item to the cart and view the cart? I can then inspect it from my browser and see if there are any JavaScript errors on the site.

    September 25, 2022 at 4:09 pm #84613
    wzp
    Moderator

    Please provide a LIVE URL and instructions on how to see this issue.

    September 26, 2022 at 5:20 am #84614
    terri2uus
    Participant

    Sorry for not providing the link right away. The website owner had me turn it off because she said it wasn’t working. Is it possible that it might not work on her Mac but it works on Windows? When I go to this page now after turning the plugin back on, I see that it is a link and it does take me to PayPal.

    [studio34artists.com/mosaics-mini-workshop]

    September 26, 2022 at 4:57 pm #84615
    admin
    Keymaster

    At the moment it looks like the “open checkout in a new window” option is enabled. That option could be having an issue in Safari browser with the ajax request. The Ajax request is needed for the collect customer input addon.

    Uncheck the following checkbox from the Advanced settings menu of the plugin:

    
    Open Checkout in a New Window
    

    Let me know how it goes in safari browser after that.

    September 29, 2022 at 9:49 am #84688
    terri2uus
    Participant

    I unchecked the “open checkout in a new window”. The site owner hasn’t had any people sign up for a class on Safari. I tried it on my phone and it works. Thank you for your help.

    September 29, 2022 at 11:25 pm #84691
    admin
    Keymaster

    Glad to hear you got it sorted out.

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