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Viewing 15 posts - 1 through 15 (of 139 total)
1 2 3 … 8 9 10 →
  • Author
    Posts
  • April 20, 2025 at 8:30 pm in reply to: Display PayPal result code on “error” redirect page? #85160
    admin
    Keymaster

    Hi, Use the support contact form on our site to get in touch.

    Customer Support

    April 17, 2025 at 9:21 pm in reply to: Display PayPal result code on “error” redirect page? #85151
    admin
    Keymaster

    The log data you shared looks good—there was no issue with that transaction. The PayPal Standard checkout you’re using doesn’t redirect to any error URL by default.

    Could you please share a screenshot of the error URL you’re referring to? That would help me understand the issue better with a visual reference.

    This is most likely a site-specific issue related to your server environment or a potential conflict.

    The first thing to check is whether you have any caching enabled on your site. If caching is active, it’s possible that users are being shown a cached page containing an error message from a previous failed transaction.

    The e-commerce functionality needs a dynamic page being shown to the visitors (so they are seeing the latest values/data of a product). A cached page simply shows a static cached page (our plugin doesn’t get a chance to apply the latest calculation and price to that page). When a cached page is being shown, the user is not actually being shown the updated price values of a product. That’s what causes the issue with e-commerce type setup because an e-commerce type site is not the same as a blog type site. Caching is normally fine with a Blog type site where there is no need to show updated content.

    If your caching solution has an option to disable caching when a cookie is present, then I can tell you which cookie to set in the configuration of your caching solution or plugin. Otherwise, you can ask them if you can exclude the page containing the products to be excluded from caching.

    Exclude the pages (containing the payment buttons and the thank you page) from caching.

    February 25, 2025 at 12:54 am in reply to: Best method to get and set eMember member custom fields? #85143
    admin
    Keymaster

    No, the update should be done by using database query. We don’t advertise any feature like that so there is no method for it out of the box.

    February 21, 2025 at 10:15 pm in reply to: Best method to get and set eMember member custom fields? #85140
    admin
    Keymaster

    Here is an example code showing how you can access the custom fields of Form builder addon.

    
    $member_id = "123";
    $field_key = 'kursleiter';
    $custom_value = wp_emember_get_user_details_by_id($field_key, $member_id);
    echo "Value of Kursleiter: " . $custom_value ;
    
    January 7, 2025 at 10:57 pm in reply to: Collect Customer Input field label #85123
    admin
    Keymaster

    Unfortunately, the label cannot be sent to PayPal due to a character limit imposed by PayPal. As our plugin does not meet the specific requirements of your project, we kindly recommend reaching out to us via the contact form on our website. We will be happy to process a refund for our plugin so you can explore alternative solutions for your site.

    December 18, 2024 at 10:24 pm in reply to: Collect Customer Input field label #85118
    admin
    Keymaster

    Hi, The label can’t go there since PayPal has character limits for that field. We keep that field for value only so that the character limit is not exceeded.

    You can view the details of custom fields, including the label, within the Customers menu of the plugin. The “Viewing the Customer Input Data” section on the addon’s page includes a screenshot illustrating how it should appear:

    WP eStore Addon – Collect Customer Input in the Shopping Cart

    October 12, 2024 at 8:13 pm in reply to: Paypal requires login or sign up #85090
    admin
    Keymaster

    Can you post a URL of the page containing the button so I can inspect the behavior from my browser?

    October 12, 2024 at 8:12 pm in reply to: Paypal Smart Payment Buttons & Venmo #85089
    admin
    Keymaster

    PayPal deprecated the smart payments button a long time ago.

    May 27, 2024 at 2:18 am in reply to: WP Affiliate login and refferer ID also html code create issue #85066
    admin
    Keymaster

    There might be a conflict with the theme or another plugin on this site. I need more visual details to identify the potential issue. I will send you an email so you can reply with the necessary visual details.

    April 22, 2024 at 9:20 pm in reply to: member login not possible #85058
    admin
    Keymaster

    Hi, Something would have to have changed in your site/server for it to start behaving differently.

    We don’t have any way to control your site/server environment. So it is about finding out which aspect of the environment is causing the unexpected behavior.

    Can you please tick/check the following checkbox from the settings menu of the plugin so the inline login option is not used (that one might be conflicting on the site):

    Disable Inline Login Widget

    Have you done the following test already?

    Test to (How to) Identify a Conflicting Theme or Plugin

    April 17, 2024 at 7:02 pm in reply to: eStore Inventory going Negative? #85054
    admin
    Keymaster

    Hi, Our plugin cannot handle that particular scenario that you described. The plugin updates the inventory after the payment has been made. So if there are a lot of users trying to purchase the same item at the same time and you have a limited quantity, it can face the issue that you explained. When they add the item to the cart and keep it in the cart while someone else is paying for it at the same time, someone can miss out.

    I have sent you an email for it.

    February 4, 2024 at 5:08 pm in reply to: Tips and Tricks HQ – Useful Troubleshooting Links #85030
    admin
    Keymaster

    Simple Download Monitor (SDM)

    SDM Debug Logging Feature – https://simple-download-monitor.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    January 27, 2024 at 11:05 pm in reply to: eMember expires due to purchasing another product in eStore #85023
    admin
    Keymaster

    Hi, You may have specified a membership level ID for this one time eStore product which is then treating it as a membership payment. The last membership payment is used as the reference in the member’s profile.

    If this one time eStore product is not for a membership payment, then don’t specify a membership level reference for it. Edit the WP eStore product in question, and then remove the reference that makes the product a membership payment product:

    WP eMember and WP eStore Integration for Membership Payment

    Only use the integration for the product that is for a membership payment.

    Let me know if that explanation helps.

    January 27, 2024 at 6:44 am in reply to: EasyApache 4 – Profiles on VPS – AlmaLinux #85020
    admin
    Keymaster

    Hi, PDF Stamper is not PHP 8 compatible. We rely on an external library for the stamper plugin which isn’t PHP8 compatible.

    January 18, 2024 at 4:09 pm in reply to: Tips and Tricks HQ – Useful Troubleshooting Links #85004
    admin
    Keymaster

    WP Express Checkout (WPEC)

    WPEC Debug Logging Feature – https://wp-express-checkout.com/using-the-debug-log-to-troubleshoot/

    WPEC Conflict Test – https://wp-express-checkout.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

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Viewing 15 posts - 1 through 15 (of 139 total)
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