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Viewing 15 posts - 13,756 through 13,770 (of 14,824 total)
← 1 2 3 … 917 918 919 … 987 988 989 →
  • Author
    Posts
  • November 7, 2011 at 11:19 pm in reply to: Problem stamping {customer_email} #38248
    admin
    Keymaster

    Please do this for the eStore plugin and it should resolve this issue:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    November 7, 2011 at 11:18 pm in reply to: Get rid of Affiliate "logout" link? #38247
    admin
    Keymaster

    To remove the affiliate logout link, open the “affiliate_platform_affiliate_view.php” file and search for the following line:

    $output .= '<li><a href="'.$url.$separator.'wp_affiliate_view=logout">'.AFF_NAV_LOGOUT.'</a></li>';

    Once you find it just remove that line and it will get rid of the logout link from the affiliate view (option 2).

    November 7, 2011 at 11:15 pm in reply to: HELP: Added Shortcode into Widgets Sidebar Problem #38243
    admin
    Keymaster

    Your theme’s CSS is not coded properly to fit the bullet points for list items in the widget area (most well coded themes use a different style for the sidebar widget lists so it fits in nicely in the widget). You can switch to the default WordPress theme to test out what I am saying.

    November 7, 2011 at 11:00 pm in reply to: Strange message on page.. #37483
    admin
    Keymaster

    I still don’t see anything when I got your website but do the following:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Then go to the eMember’s pages/forms settings menu and find the “Password Reset Page” field. Do what is says in the help text of that field. Let me know how you go after that.

    November 7, 2011 at 10:33 pm in reply to: Permission settings #38224
    admin
    Keymaster

    Please post a link to your site (it is one of the points in this post)

    https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

    From your explanation this doesn’t look like a direct PHP file permission issue as they are getting executed. I am pretty sure the PHP scripts on your server is not running as root so it can’t write to the debug file(s). This can happen when your hosting provider is using a PHP handler (DSO, CGI, suPHP, FastCGI) which runs PHP script as “nobody” user (this is bad for security).

    Temporarily change the permission of the log files (the log files has a .log extension) to 777 (only the log files) and it should be able to write to the file. Go through this checklist again after you change the file permission of the log files:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

    Once you are done troubleshooting issues you can change the file permissions of the log files back to 644

    November 7, 2011 at 10:14 pm in reply to: Accounts going "Inactive" #38137
    admin
    Keymaster

    Does this member (whose account is inactive) belong to multiple membership levels? If he does then what are the level expiry conditions for all the levels involved?

    November 7, 2011 at 10:09 pm in reply to: Automatically Create Affiliate Account:… or not? #38148
    admin
    Keymaster

    The value of the password field doesn’t matter for this so yeah they can be different.

    November 7, 2011 at 10:08 pm in reply to: Help I cannot log in to the Affiliate site #38208
    admin
    Keymaster

    It doesn’t look like your database table is getting created. Did you receive an error when you activated the plugin? Did you just install the plugin for the first time or did you do an upgrade?

    November 7, 2011 at 10:05 pm in reply to: Shortcode in a wordpress page #38202
    admin
    Keymaster

    Glad to see you figured it out… yeah its a good idea to check the shortcode in HTML view of the editor to make sure nothing else (invisible characters) got added there.

    November 7, 2011 at 10:03 pm in reply to: Display username when logged into emember #38025
    admin
    Keymaster
    global $auth;
    $email = $auth->getUserInfo('email');
    echo "Email address of the logged in member: ".$email;

    November 6, 2011 at 10:55 pm in reply to: Affiliate login redirects to emember home page not affiliate page #38203
    admin
    Keymaster

    This is considered weird behavior so lets do this first for the eMember and the Affiliate Plugin:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    After the update if you still see that behavior then please create a test member and affiliate account and send me the login URL so I can observe the behavior.

    November 6, 2011 at 10:40 pm in reply to: Monthly memberships suddenly stopped auto-recurring #38205
    admin
    Keymaster

    Zero (0) in the “Recurring Billing Count” field counts as empty too so it will work fine. One of the easiest way you can verify if the subscription product will charge what you expect it to charge is to place an eStore subscription button on a test page then click on the button which will bring you to the PayPal checkout page and PayPal will tell you exactly what PayPal is going to charge (the “Terms” field will explain it). For example: it will say something like the following for a subscription that will continue to recur.

    $39.97 USD for each 30 days

    November 6, 2011 at 10:27 pm in reply to: Automatically Create Affiliate Account:… or not? #38146
    admin
    Keymaster

    The affiliate ID goes in the URL so there are more restrictions on what characters can be used in that field. This is to make sure that there will never be a case of malformed URL.

    When you use the “Automatically Create Affiliate Account” option eMember will make sure that a user creates a username that is suitable for both eMember and the affiliate ID field. Since you are trying to do this in middle you are having this issue but we knew that when we implemented this feature.

    November 6, 2011 at 10:18 pm in reply to: Shortcode in a wordpress page #38199
    admin
    Keymaster

    https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

    November 6, 2011 at 10:17 pm in reply to: Accounts going "Inactive" #38135
    admin
    Keymaster

    Okay then this must be getting triggered from some other activity. Are you using the “Login Restriction by IP Address” feature of eMember? What value do you have in that field?

    Do you have “Enable Secondary Membership” checkbox checked?

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Viewing 15 posts - 13,756 through 13,770 (of 14,824 total)
← 1 2 3 … 917 918 919 … 987 988 989 →

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