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Is this after a payment for membership? Or is this a free membership registration?
Make sure to enable the debug logging feature in the emember plugin which will show if our plugin is executing the email sending code or not.
Do you have paypal profile based shipping enabled in the paypal account? That can override the shipping values sent by the plugin.
I check the cart on your site and it is certainly sending a shipping value of 5.00 (when you click the checkout button). Then paypal is overriding that value to 1.95 which is an indication that you have profile based shipping that is coming into effect.
Please post the URL of the page where you have that message so I can inspect it using my browser (I won’t be able to see what is affecting things from the screenshot). Then I should be able to give the required CSS tweaks to add some margin and border to it.September 27, 2021 at 1:52 am in reply to: Oh boy – added comment plugin, now everything is gone! #83709
Hi, Nothing has changed in our simple cart plugin recently. So I am not sure what this is. What comment plugin are you talking about?
Have you done the following test?
Edit the member record in question. Then check the “Start date” for each for the additional levels that you have assigned to that profile. Did you set a start date value for those? If there is no start date value set for one of the membership levels (in the profile), it won’t know if the access is still valid or not. So it will be on the side or caution and won’t show any content.
Since you are manually editing records, it is a good idea to read the following posts so you have an idea of how the access expiry and stuff is calculated:
The ones that didn’t import, can you try one of those records to be imported one by one just to see what error it gives? Is there any error given? It will have a reason for the import to fail for a user record. Potentially you may have another WP eMember member record with the same username or email address (so check for those).September 22, 2021 at 5:20 pm in reply to: How does eMember handle Clickbank recurring membership payments? #83697
I would recommend you look at using any of our PayPal or Stripe integration for membership payment collection. Clickbank is just outdated and very hard to work with (in terms of their API). Also, not many users use it anymore so we will discontinue the Clickbank integration in the future. Better for you to start settings things up with any of the following payments (these options offer a modern way to accept payment on a website):
Thank you. Looks like paypal recently has made some changes for this. You have to use months or years when the value is greater than 90 days. So for example, you can use a value of 6 months, 1 year etc. We will add a check for this in the eStore’s product creation interface.
All our plugins remain compatible with WP 5.8.1
This is going to be a setup related issue. PayPal is not accepting one of the values you have set in that subscription button or in the PayPal gateway setup value. For example: sometimes the admin has entered an incorrect currency code value which triggers this error. I have also seen this happen when incorrect PayPal account email address has been entered in the settings.
There is a list of possible things to check for this in the following article. Please check the following page and check all those items one by one to see if any of them applies to your case:September 11, 2021 at 5:09 pm in reply to: EMail Notification When Member Deletes Their Account? #83647
We can look at adding an email option on account delete feature. However, I feel that these users who are not reading the terms won’t read that email either. So a solution that you might want to try is the following:
1) Disable the account delete feature.
2) Instead, you can put a message (by editing the edit profile) that says something like the following:
Read this page to learn how you can cancel your account.
3) You can link that message to a page that tells them that they need to cancel the payment and that will automatically cancel the account.
4) You can put the following shortcode on that page so the member can just click and go through the subscription payment cancellation option:
Replace XYZ with your PayPal merchant ID
Given your setup, Instead of using the shortcode, try using the following option to create the buy now or add to cart link.
So on your main post or page, you have a link that doesn’t load anything since it is just a link. When the customer clicks on the link, it processes the action and allow the transaction to go forward.September 7, 2021 at 6:48 pm in reply to: New Products saying it is created but not showing up #83636
Do the following to make sure there is no DB table out of alignment issue:
Did you migrate your site/server recently?September 3, 2021 at 6:24 pm in reply to: Multiple unique encrypted download links for each customer for email #83629
#1) I think the way to handle this would be to allow those customers to download the item themselves using the following process:
Once you set it up and the customer’s menu has the information of the customer for the product in question, the user can request the download which will generate an encrypted link and send it to them.
So you can just notify them that there item is ready for download and they can request the download from the page that you setup using the above addon.
#2) The alternative could be to setup that one particular product to have a high download count set for it. So for example, you can edit a product and set a download count limit of 100 for that product. Then, you can generate one encrypted download link and send that same link to the 40 or so customers and they can all download using that link. The link will still expire after that 48 hours of expiry time (or whatever time you set for the expiry). So it’s fine to have a higher download count for a product where you have this special condition.August 29, 2021 at 5:21 pm in reply to: The file (on the server) containing your download couldn’t be opened #83618