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It should be the sequence name. It is worth trying with both to see if the other works. Also, enable the debug logging feature of the plugin so we can see what error it gets from ConvertKit.
The CSV file is text based so I don’t know if it can store the accented characters info. I will send you an email.
Let me check your setup to see what you have done. Can you please share the following details:
1) A link to your landing page in question (where you have the payment button)
2) The affiliate link that you are using to test
Can you please ask their support if any of their following action hooks get triggered in Simple Pay Pro 3?
simpay_charge_created
sc_after_charge
Our plugin listens to those hooks for payment notification. It writes to the log file when that hook notification is received. At the moment there is nothing in the log file from the handler of those hooks so our plugin is not getting any notification from simple pay after payment.
The core fields of the plugin will always get output there. Then the custom fields (if any) gets added to the end of the columns. Are you opening the CSV file using Microsoft Excel program? Not all software will recognize the special characters from CSV file (since that is a very basic file format).
Instead of sandbox (because PayPal sandbox setup can be a little tricky on it’s own), do a test transaction with $1 or something small amount using your LIVE PayPal account. You can issue a refund after the test also.
I can’t see any issue in Windows system (just tested it myself). Something is conflicting on this site. Please do the following test to see if there is another resource it is conflicting with:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
Hi, This is not going to be trivial. So it will need to be customized using a custom job:
There are a range of issues on this site that is preventing our plugin from working the way it normally does. When I can log into your site, I will investigate this one also.
At least you should upgrade to the latest version of 3.x. I know that v4.x works for sure. I am pretty sure that v3.6.1 of Classipress should also work.
It doesn’t look like our plugin is getting any notification after a sale. Also, you didn’t answer my following question:
You have the simple pay integration addon active also right?Did you download the addon from the following page?
Are you using their free version or paid version of the plugin?
Looks like you didn’t enter a “List Name” value in the “Autoresponder List/Campaign Name” field of the membership level.
Did you try reloading a fresh copy of the plugin?
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
