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Viewing 15 posts - 256 through 270 (of 14,824 total)
← 1 2 3 … 17 18 19 … 987 988 989 →
  • Author
    Posts
  • January 5, 2021 at 9:53 pm in reply to: eMember renewals do not include previous paid time #82236
    admin
    Keymaster

    Use the contact form on our site to get in touch (reference this forum post). That way, I will be able to log in and check the setup and the log file.

    January 1, 2021 at 11:51 pm in reply to: Price doesn’t update according to selected variation #82216
    admin
    Keymaster

    There is most likely an addon or two that needs updating. I will check your site then I will have a better idea of where this is coming from. I have sent you an email for it.

    December 30, 2020 at 4:34 pm in reply to: How does a refund work? #82208
    admin
    Keymaster

    I understand what you are trying to do now. Yes, go to the Manage Products area, edit the specific product, scroll to the Inventory Control option and increase the field “Available Copies” by one to make that refunded quantity available for someone else to buy.

    December 29, 2020 at 9:52 pm in reply to: Extended profile member detail page lost format #82206
    admin
    Keymaster

    Use the following parameter in the profile extended shortcode to show the profile image:

    show_profile_image

    December 29, 2020 at 9:48 pm in reply to: How does a refund work? #82205
    admin
    Keymaster

    Also, if you enable the “Use Automatic Customer Record Removal” option in the settings menu of eSotre, it will remove the entry from the “Manage Customers” interface when you issue a refund.

    December 26, 2020 at 5:35 pm in reply to: Form Builder Addon – Profile Image UPLOAD not working in member profile Profilec #82184
    admin
    Keymaster

    The edit profile will of-course allow the members to upload their profile photos (which then gets used by emember where applicable). It is likely that there are some JavaScript errors on the front-end of your site which is preventing the profile photo uploader to not work.

    Use the technique shown in the following page to see if you have any JavaScript errors on the front-end of your site:

    Debugging JavaScript Errors on Your Site

    Let me know if you see any JS errors or not.

    jpg, png is acceptable for the profile photo. It doesn’t put any limit on the dimension of the photo.

    December 23, 2020 at 5:24 pm in reply to: Username Showing on Profile Page But not selected #82173
    admin
    Keymaster

    The username needs to be there for it to work (it is required for the structure to work). To hide it, use CSS tweak to hide it on the page.

    So put the username field back in the shortcode then you can insert the following CSS tweak to your site to hide the username from showing on the page:

    
    .emember_profilex_username {
    display: none;
    }
    
    December 23, 2020 at 5:22 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82172
    admin
    Keymaster

    No, we updated our plugin.

    December 22, 2020 at 6:13 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82167
    admin
    Keymaster

    This was WP5.5 related. Should be addressed now.

    December 21, 2020 at 6:35 pm in reply to: Subscription errors with Stripe #82165
    admin
    Keymaster

    Stripe subscription requires proper setup for it to be working correctly. So lets start checking things one by one.

    Fully read the following page so you have the basic setup understanding of Stripe:

    WP Payment Gateway Bundle – Stripe Checkout SCA Setup

    The subscription section on the above mentioned page tells you how Stripe subscription works and what shortcode you need to use for it. Please let me know the page URL where you have the Stripe subscription button and what shortcode you are using on that page at the moment to create the Stripe subscription button so I can check that first.

    December 21, 2020 at 5:58 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82160
    admin
    Keymaster

    I will know more when I can check your site’s current configuration and the environment. I have sent you an email for it.

    December 21, 2020 at 5:56 pm in reply to: Stripe disconnecting with emember when live #82159
    admin
    Keymaster

    Most likely the webhooks are not configure for the live mode. Debug logging data will be helpful for this.

    Are you accepting Stripe payments via our WP eStore plugin? Or our Stripe payments plugin?

    Once I know that answer, I can guide you more in terms of what you should check.

    December 17, 2020 at 6:39 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82153
    admin
    Keymaster

    Let me check this on your site so I have better visual reference. I have sent you an email for it.

    December 16, 2020 at 5:05 pm in reply to: WordPress 5.6 Release / Update #82143
    admin
    Keymaster

    @Gianluca, If you are using the variations UI addon of eStore then update that addon also. Empty any cache that you have then try again.

    December 12, 2020 at 5:08 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82128
    admin
    Keymaster

    There are a few date fields in a member’s profile. Are you talking about the date value for the “Subscription Starts” field? Or another field?

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Viewing 15 posts - 256 through 270 (of 14,824 total)
← 1 2 3 … 17 18 19 … 987 988 989 →

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