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admin
KeymasterUse the contact form on our site to get in touch (reference this forum post). That way, I will be able to log in and check the setup and the log file.
January 1, 2021 at 11:51 pm in reply to: Price doesn’t update according to selected variation #82216admin
KeymasterThere is most likely an addon or two that needs updating. I will check your site then I will have a better idea of where this is coming from. I have sent you an email for it.
admin
KeymasterI understand what you are trying to do now. Yes, go to the Manage Products area, edit the specific product, scroll to the Inventory Control option and increase the field “Available Copies” by one to make that refunded quantity available for someone else to buy.
admin
KeymasterUse the following parameter in the profile extended shortcode to show the profile image:
show_profile_image
admin
KeymasterAlso, if you enable the “Use Automatic Customer Record Removal” option in the settings menu of eSotre, it will remove the entry from the “Manage Customers” interface when you issue a refund.
December 26, 2020 at 5:35 pm in reply to: Form Builder Addon – Profile Image UPLOAD not working in member profile Profilec #82184admin
KeymasterThe edit profile will of-course allow the members to upload their profile photos (which then gets used by emember where applicable). It is likely that there are some JavaScript errors on the front-end of your site which is preventing the profile photo uploader to not work.
Use the technique shown in the following page to see if you have any JavaScript errors on the front-end of your site:
Let me know if you see any JS errors or not.
jpg, png is acceptable for the profile photo. It doesn’t put any limit on the dimension of the photo.
admin
KeymasterThe username needs to be there for it to work (it is required for the structure to work). To hide it, use CSS tweak to hide it on the page.
So put the username field back in the shortcode then you can insert the following CSS tweak to your site to hide the username from showing on the page:
.emember_profilex_username { display: none; }
December 23, 2020 at 5:22 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82172admin
KeymasterNo, we updated our plugin.
December 22, 2020 at 6:13 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82167admin
KeymasterThis was WP5.5 related. Should be addressed now.
admin
KeymasterStripe subscription requires proper setup for it to be working correctly. So lets start checking things one by one.
Fully read the following page so you have the basic setup understanding of Stripe:
The subscription section on the above mentioned page tells you how Stripe subscription works and what shortcode you need to use for it. Please let me know the page URL where you have the Stripe subscription button and what shortcode you are using on that page at the moment to create the Stripe subscription button so I can check that first.
December 21, 2020 at 5:58 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82160admin
KeymasterI will know more when I can check your site’s current configuration and the environment. I have sent you an email for it.
admin
KeymasterMost likely the webhooks are not configure for the live mode. Debug logging data will be helpful for this.
Are you accepting Stripe payments via our WP eStore plugin? Or our Stripe payments plugin?
Once I know that answer, I can guide you more in terms of what you should check.
December 17, 2020 at 6:39 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82153admin
KeymasterLet me check this on your site so I have better visual reference. I have sent you an email for it.
admin
Keymaster@Gianluca, If you are using the variations UI addon of eStore then update that addon also. Empty any cache that you have then try again.
December 12, 2020 at 5:08 pm in reply to: calendar in “manage members’ page does not work – will not display numbers #82128admin
KeymasterThere are a few date fields in a member’s profile. Are you talking about the date value for the “Subscription Starts” field? Or another field?
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