Subscription errors with Stripe

[michaelw]

Hi, we are using the payment gateway bundle in conjunction with eStore and eMember and are experiencing several issues:
• subscription (via Stripe) on a product with a free trial period and and end date after 5 days created a subscription with no trial and no end date.
• even though I’ve selected to use both Stripe and Paypal, only the Stripe form appears with no alternative option
• the product should sign a user to a membership level in eMember, however this seems unreliable and members who re-subscribe get no notification

In short, I’m finding it hard to trust that the system is going to work and find that managing it for ongoing customers is difficult.

I’d appreciate any assistance or clarification around any of these issue.

Many thanks

[admin]

Stripe subscription requires proper setup for it to be working correctly. So lets start checking things one by one.

Fully read the following page so you have the basic setup understanding of Stripe:

WP Payment Gateway Bundle – Stripe Checkout SCA Setup

The subscription section on the above mentioned page tells you how Stripe subscription works and what shortcode you need to use for it. Please let me know the page URL where you have the Stripe subscription button and what shortcode you are using on that page at the moment to create the Stripe subscription button so I can check that first.

[michaelw]

Why doesn’t the forum post my reply? Sorry, I’ve had to reply bit by bit as the system was rejecting the whole post for some reason.

• This reply was modified 3 years, 10 months ago by michaelw.

[michaelw]

Hi, thanks for this. I’ve set up Stripe using the instructions here: https://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-stripe-subscription-setup-2764, which are somewhat different to the SCA setup.

Does the SCA setup supersede the way I’ve used.

[michaelw]

I seem to be getting transactions going through now, but am getting a failure from the webhook with failed payments.

• This reply was modified 3 years, 10 months ago by michaelw.

[michaelw]

The issue of no paypal option is still there (is this to do with the Stripe SCA, or do the payment gateway bundle and the original eStore plugin not play together).

The shortcode I’m using is [wp_pg_eStore_subscription_button id=12 gateway="stripe_subsc"] on our Subscribe page [worldfilm.com/subscribe]

[michaelw]

My main concern at the moment is that failed payments are redirecting back to the Thanks page and that the webhook appears to be erroring on failed transactions.

Thanks for your help.

[michaelw]

Links to those screenshots: [postimg.cc/gallery/JsD3Gmb]

[admin]

#1) Edit your shortcode and use the new Stripe SCA ready shortcodes as explained in the following documentation:

WP Payment Gateway Bundle – Stripe Checkout SCA Setup

The correct shortcode to use is the following (once the SCA configuration is done):

[wp_pg_eStore_subscription_button id=”1″ gateway=”stripe_co_sca_subsc”]

Stripe is recommending everyone to start using the SCA ready checkout option so go ahead and start using. That is the one Stripe will be supporting in the future.

#2) To put a paypal subscription button, just use the standard paypal subscription shortcode explained in the following documentation:

How to Add/Create a Subscription Button for Recurring Payment

So you will have TWO buttons on that page. One for the PayPal subscription and one for the Stripe subscription. The customers can select the option they want to use.

#3) Once you setup the Stripe SCA subscription, do a test and let me know if you see any issue with failed payments. Keep the debug logging feature enabled when you do a test. So we can see if there was any issue with the transaction processing.

How and When to Enable Debug and What does it do?

#4) If your post contains multiple links then the bbpress forum plugin (we use it for this forum) can mark that as spam.

[Author]

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