[wzp]

Please turn on the debug logs, and see if the IPN processing is correctly being handled.

The following will be helpful:

How and When to Enable Debug and What does it do?

• This reply was modified 2 years, 4 months ago by admin.

[wzp]

Can we mark this as “resolved?”

[wzp]

…this only affects some new members

Please ensure the debug logs are turned on, and see if there is a pattern or commonality. Also, are you using a Business or Personal PayPal account?

[wzp]

Please provide a LIVE URL and instructions on how to see this issue.

[wzp]

…I haven’t found a way to do it other than overwriting the image file in the plugin directory

That’s kinda the only way.

[wzp]

When a new member has not completed their registration, we use the Admin Function to generate a link to complete that registration.

We then use the link ourselves (rather than sending it to the member) to complete their registration.

When you use the link yourself; are you still logged in as the admin account? Can you try copying the link to an incognito window and try it?

• This reply was modified 2 years, 5 months ago by wzp.

[wzp]

I notified the developer.

[wzp]

Are you using any page cachine plugins?

[wzp]

Bill, THE DEVELOPER did send you an email. Please read the post by @Admin, about 6 entries ago.

• This reply was modified 2 years, 5 months ago by wzp.

[wzp]

As suggested by @admin there seem to be “critical server error(s) on your site.” Out of curiosity, who is your hosting provider?

• This reply was modified 2 years, 5 months ago by wzp.

[wzp]

A few questions…

1. Are you using any page caching plugins on your site?
    
2. Please try re-downloading & reinstalling a fresh copy of your plugins:
   

   Re-install or Load a Fresh Copy of the Plugin(s)

3. Does the error occur when using the generic WordPress theme?
    
4. Please check your site for Javascript problems:
   

   Debugging JavaScript Errors on Your Site

   
    

• This reply was modified 2 years, 5 months ago by wzp.

[wzp]

1. Please enable the debug logs.
    
2. Deactivate and uninstall the addon, and run a test. Then examine the log file(s), to ensure everything is working as expected.
    
3. Download a fresh copy of the addon, install it and activate it.
   

   Re-install or Load a Fresh Copy of the Plugin(s)

4. Finally, run another test. Examine the debug log file(s) to see if any errors show up.
    

• This reply was modified 2 years, 6 months ago by wzp.

[wzp]

Please check for JavaScript errors on your site:

Debugging JavaScript Errors on Your Site

[wzp]

PHP session problems can only be corrected by the hosting provider. Not correcting it will affect most plugins that perform affiliate or eCommerce operations. Who is your hosting provider?

[wzp]

Are you using any page caching plugins? The only 2 “officially supported” caching plugins are:

1. WP Super Cache:
   

   Using the Plugins Together with WP Super Cache Plugin

   
    

2. W3 Total Cache:
   https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

If you are using any other plugin, please examine the configuration guidance for these 2 plugins (see links) and determine if you can similarly configure your caching plugin.

• This reply was modified 2 years, 6 months ago by wzp.

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