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…the number of sales attributed to the product are more than the number of orders I can see in the Customer Management area…
I’m going to take a “shot in the dark,” on this. I see you have another support issue ongoing with @admin, in which the issue of PHP 8 compatibility is raised.
In your screenshot, for the “No Lunch” option; the “Assign a Price” box is unchecked. What happens if you assign a price of “0” to it?
Is this related to your other support request?
Please turn on the debug logs, and determine if anything “different” occurs when processing the products.
Did you set this up as a PHYSICAL or DIGITAL product?
There is ONE variation, with 3 choices?
The variation setup is in accordance with the addon documentation?
https://www.tipsandtricks-hq.com/ecommerce/wp-content/uploads/docs/doc_eStore_advanced_variations_ui_addon.pdfI’ve tried this, I’ve put a test order through and nothing is showing in any of the logs. Completely blank pages. Yet the order has gone through and showing in Stripe. No email confirmation and no record of the transaction. No email logs from the site either so nothing is being .
The magic word is “Stripe.” Are you using the Payment Gateway Bundle Addon?
Without that addon, your payment gateway choices are limited to the following:Not that the function itself is problematic or you would have heard of more instances of this happening, but rather that some interaction with another plugin is causing the issue by interacting with the process of creating Custom Fields…??
Have you done this?
Please turn on the debug logs, and see if the IPN processing is correctly being handled.
The following will be helpful:
…this only affects some new members
Please ensure the debug logs are turned on, and see if there is a pattern or commonality. Also, are you using a Business or Personal PayPal account?
…I haven’t found a way to do it other than overwriting the image file in the plugin directory
That’s kinda the only way.
When a new member has not completed their registration, we use the Admin Function to generate a link to complete that registration.
We then use the link ourselves (rather than sending it to the member) to complete their registration.
When you use the link yourself; are you still logged in as the admin account? Can you try copying the link to an incognito window and try it?
Bill, THE DEVELOPER did send you an email. Please read the post by @Admin, about 6 entries ago.
