Forum Replies Created
-
Posts
-
Bill, THE DEVELOPER did send you an email. Please read the post by @Admin, about 6 entries ago.
As suggested by @admin there seem to be “critical server error(s) on your site.” Out of curiosity, who is your hosting provider?
A few questions…
- Are you using any page caching plugins on your site?
- Please try re-downloading & reinstalling a fresh copy of your plugins:
- Does the error occur when using the generic WordPress theme?
- Please check your site for Javascript problems:
- Please enable the debug logs.
- Deactivate and uninstall the addon, and run a test. Then examine the log file(s), to ensure everything is working as expected.
- Download a fresh copy of the addon, install it and activate it.
- Finally, run another test. Examine the debug log file(s) to see if any errors show up.
Please check for JavaScript errors on your site:
PHP session problems can only be corrected by the hosting provider. Not correcting it will affect most plugins that perform affiliate or eCommerce operations. Who is your hosting provider?
Are you using any page caching plugins? The only 2 “officially supported” caching plugins are:
- WP Super Cache:
- W3 Total Cache:
https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin
If you are using any other plugin, please examine the configuration guidance for these 2 plugins (see links) and determine if you can similarly configure your caching plugin.
A few years back the provider blocked the wp mail() function and told me to install the free WP Mail SMTP plugin…
I found an earlier thread, in which the user had similar issues.
WP eStore – Buyer not receiving email after purchasing digital product
The issue was resolved, when the user switched from the WP Mail SMTP plugin to the Easy WP SMTP plugin.Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more
You did not make it clear, if the issue only occurs for that one buyer, or for others, as well.
If the log shows the product email as being successfully sent; then it was “sent.”
Check the email body template, to ensure that the mail tag for the download link(s) is there. Also, make sure the template does not “sound spammy.” Also, have the buyer check their spam folder.
1. What happens now?
2. Please provide a live link to you store, so that we can observe what you are describing.
@seehowtwo wrote: So, this is a (relatively) complicated process… no membership plugin I know of is addressing the VERY COMMON requirement…
Not as common as you might believe. Example: mid-period signups & cancellations. Everybody has their own ideas of how they’d like the plugin to handle certain situations. That’s why the solutions are not something that can be handled with a simple checkbox or dropdown selection. The solutions offered by @coabirder are sound.
When an email is sent through the addon, it is sent as plain text. It is up to the recipient’s email client to decide whether or not, and how, to handle URL that appear in the message. Because the emails are sent as plain text messages, any attempts at including HTML code are usually ignored; unless the recipient is using a web browser mail client, to read the message. However, properly formed URL addresses are USUALLY turned into clickable links, by the email client; as in:
https://example.com/demonstration4. After login, the member may browse all the products. If there is a product that the member has already purchased, the product info should change to reflect the purchase (eg. button should change from “buy” to “already purchased” or “download” or equivalent).
That capability does not exist.
5. After login, the member may view a report of all previous downloadable purchases, a “My downloads” page or equivalent, with the ability to download stamped PDFs from this report if they are listed among the purchases.
For this capability, please download the free Self Re-Download Digital Products Addon; which also overlaps the desired functionality mentioned in #2 and #3:
- Are you using any page caching plugins on your site?
