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We require our members to login before selecting “renew”. Despite this, sometimes (not always) the renewal is applied to a different member…
- Keep the debug logs turned on, until the situation is understood/Resolved. This will allow you to see what payment notification the plugin is receiving and if that matches with what is expected.
- Place the actual renewal button on a protected page, or in a protected section, that can only be accessed if the member is logged in.
- Are you using any page caching plugins on your site? If so, which one?
I think you are overthinking the problem of how mass payment works. Have you read this?
Once the mass payment file is created; you must MANUALLY initiate the mass payment process, per the video. At this point; you already know who the payments have been made to; and you can feed the file into a mail-merge program.Please first try downloading, and installing a “fresh copy” of the plugin files.
eStore conditional coupons do not support Boolean operations. If you absolutely need something “like that,” we *might* be able to do a custom work order.
Is this related to, the similar post, from 2018 that you started?
Stripe Payment gateway – making telephone a required field & including in email
Any ideas how to resolve this or should I just create a brand new payment button to use for new subscribers?
As suggested by @admin, trying to reuse existing buttons, etc. could be an issue.
…the number of sales attributed to the product are more than the number of orders I can see in the Customer Management area…
I’m going to take a “shot in the dark,” on this. I see you have another support issue ongoing with @admin, in which the issue of PHP 8 compatibility is raised.
In your screenshot, for the “No Lunch” option; the “Assign a Price” box is unchecked. What happens if you assign a price of “0” to it?
Is this related to your other support request?
Please turn on the debug logs, and determine if anything “different” occurs when processing the products.
Did you set this up as a PHYSICAL or DIGITAL product?
There is ONE variation, with 3 choices?
The variation setup is in accordance with the addon documentation?
https://www.tipsandtricks-hq.com/ecommerce/wp-content/uploads/docs/doc_eStore_advanced_variations_ui_addon.pdfI’ve tried this, I’ve put a test order through and nothing is showing in any of the logs. Completely blank pages. Yet the order has gone through and showing in Stripe. No email confirmation and no record of the transaction. No email logs from the site either so nothing is being .
The magic word is “Stripe.” Are you using the Payment Gateway Bundle Addon?
Without that addon, your payment gateway choices are limited to the following:Not that the function itself is problematic or you would have heard of more instances of this happening, but rather that some interaction with another plugin is causing the issue by interacting with the process of creating Custom Fields…??
Have you done this?
Please turn on the debug logs, and see if the IPN processing is correctly being handled.
The following will be helpful:
- Keep the debug logs turned on, until the situation is understood/Resolved. This will allow you to see what payment notification the plugin is receiving and if that matches with what is expected.
