Adding Phone Number to check out (Stripe)

[ChrisTaplin]

Hi

We have WP eStore and Payment bundle. Can we add the inclusion of a phone number to the checkout with Stripe? Looking on Stripe, it seems to point to it being somewhat that’s added at the cart end, not their end.

Many thanks

Chris.

[wzp]

Is this related to, the similar post, from 2018 that you started?

Stripe Payment gateway – making telephone a required field & including in email

[ChrisTaplin]

Hello

I’d forgotten about this and can’t remember whether we resolved it back then or not. However, I can no longer find that email unless the email wasn’t sent from tipsandtricks address??.

Earlier this year we updated the payment bundle plugin for Stripe to include SCA which the initially purchased plugin didn’t cover. Could this be why the telephone number field is not showing?

Could you resend the email if it contains instructions on how I can add this please?

Thanks

[ChrisTaplin]

Just to confirm – we did have the telephone field working prior to updating the payment bundle plugin to the SCA version.

[wzp]

That email would have been sent to the email address used to purchase the plugin & addon.

[admin]

For the Stripe SCA checkout, the checkout page and the fields (within the checkout form) is handled by Stripe.

The phone number field is not a required field in our plugin’s standard checkout process. Can you please give me a bit more information in terms of how you had this phone number field there? Was it added via a customization?

[ChrisTaplin]

Hi there

Yes, come to think of it, I think one of your admins logged in and added this on the site for us.

I can’t see anything within Stripe to add a telephone field. It did use to save them prior to the plugin update though.

Regards

Chris

[admin]

If you did any customization, please get in touch with us using the contact form then you will be able to forward emails that contains details of the customization (if any was done). Without the discussion containing what customization was done (if any), we won’t really have any idea of what may have happened.

[Author]

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