[wzp]

I was just Googling for CPGZ. By any chance, is or was, a Macintosh ever involved with the file?

[wzp]

if you download the actual URL (not the encrypted one) does it contain the .CPGZ file?

[wzp]

Amin or Ivy will read this thread later this evening and email you an access request form.

[wzp]

I think Amin needs to take a closer look at your system. You might try a different download method, but I don’t think it would help; because the DL path conversion preferences don’t seem to be behaving as expected. The failure of the conversion preferences suggests that something is going on with the server configuration.

[wzp]

Startlogic is your hosting provider. I asked because some people use their own computers (self hosting) which can complicate the troubleshooting process.

You’ve said that “…different error messages have occurred…” Can you recall any of those messages you’ve seen?

[wzp]

[wzp]

So, setting the conversion preference still results in a “No DL file path conversion performed” message. The second clue is the presence of a .CPGZ compressed Unix CPIO archive file extension.

Are you self hosting, or are you using a commercial hosting provider?

[wzp]

Plugin could not be activated because it triggered a fatal error

Amin needs to look into this. He wil be contacting you later today.

[wzp]

WP eStore -> Settings -> addon Settings -> WP eStore Download Manager Related -> Automatic URL Conversion Preference -> (Default) Absolute

The log extract you provided seems to indicate the preference is set to “Do Not Convert” instead. If the preference is actually set to Absolute, there may be some server related issue that is preventing eStore from performing a proper conversion.

You can also try the “Relative” setting as well. In either case, the debug log should indicate a conversion. If not, we need to explore why the conversion is not taking place.

[wzp]

There seems to be no DL file path conversion happening. Try selecting either the Absolute or Relative DL path conversion preference.

[wzp]

But that can’t be right, because I just tried the encrypted download link you provided and I got a copy of the Will_Masterform_Setup.exe file.

[wzp]

Ok…

So sounds like what you just said is the encrypted download link downloads a copy of eStore, instead of the file you want?!?

[wzp]

Try the latest version, please…

https://support.tipsandtricks-hq.com/automatic-update-request

[wzp]

What version of eStore are you using?

[wzp]

Could you please reset the logs, and try another download? Then post the last couple of lines from download_mananger_debug.log file?

[Author]

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