Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Digital Download Does Not Work
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January 11, 2011 at 1:04 am #2486hdeutchMember
In Digital Content Details
I have entered my correct Digital Product URL
I have checked Downloadable
Under Digital Product Delivery Settings
Random Code is: AZ#Ui$335UBSD)AminOc32j90
Duration of Download Link is: 96 hours
Nevertheless, when I place a test order (at $.00) I get an email telling me to download the file as follows:
Indiana Will Masterform – http://createlastwill.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=7yH1cJEOaQ26MS1TZg%3D%3D
When I click on this URL I do not get the connection (I pasted it into my browser and still didn’t get anything).
How can I fix this problem?
January 11, 2011 at 4:24 am #27921hdeutchMemberThe price was $.01, not $.00
January 11, 2011 at 7:45 am #27922amin007ParticipantWhat do you have in the “Digital Product URL” field of this product?
January 11, 2011 at 3:24 pm #27923January 11, 2011 at 4:43 pm #27924wzpModeratorUnder WP eStore -> Settings, please enable the debugging, reset the debug log files and then manually generate a download link using the Admin Functions. Then go back to the debug logs and check download_manager_debug.log to see if there are any clues.
January 11, 2011 at 5:31 pm #27925hdeutchMemberI did as you suggested. Here is the content of my ipn_handle_debug.log:
[01/11/2011 5:22 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66
[01/11/2011 5:22 PM] – SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Eligible&address_status=confirmed&item_number1=19&payer_id=C8455FQK2Y83J&tax=0.00&address_street=2901+S.+Leisure+World+Blvd.%0D%0A%23206&payment_date=09%3A22%3A04+Jan+11%2C+2011+PST&payment_status=Completed&charset=windows-1252&address_zip=20906&mc_shipping=0.00&mc_handling=0.00&first_name=H&mc_fee=0.01&address_country_code=US&address_name=H+Deutch¬ify_version=3.0&custom=&payer_status=verified&business=howard%40createlastwill.com&address_country=United+States&num_cart_items=1&mc_handling1=0.00&address_city=Silver+Spring&verify_sign=AUkau1FwogE3kL3qo1vGTARqlijQAWohWdo1uflccHjSd.5kzzQCfVUr&payer_email=howard%40masterformlaw.com&mc_shipping1=0.00&txn_id=7NE34961N7050623J&payment_type=instant&last_name=Deutch&address_state=MD&item_name1=Indiana+Will+Masterform&receiver_email=howard%40createlastwill.com&payment_fee=0.01&quantity1=1&receiver_id=SAHULK63GHGJA&txn_type=cart&mc_gross_1=0.01&mc_currency=USD&residence_country=US&transaction_subject=Shopping+Cart&payment_gross=0.01&
[01/11/2011 5:22 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[01/11/2011 5:22 PM] – SUCCESS :IPN successfully verified.
[01/11/2011 5:22 PM] – SUCCESS :Creating product Information to send.
[01/11/2011 5:22 PM] – SUCCESS :Transaction Type: Shopping Cart
[01/11/2011 5:22 PM] – SUCCESS :Number of Cart Items: 1
[01/11/2011 5:22 PM] – SUCCESS :Item Number: 19
[01/11/2011 5:22 PM] – SUCCESS :Item Name: Indiana Will Masterform
[01/11/2011 5:22 PM] – SUCCESS :Item Quantity: 1
[01/11/2011 5:22 PM] – SUCCESS :Item Total: 0.01
[01/11/2011 5:22 PM] – SUCCESS :Item Shipping: 0.00
[01/11/2011 5:22 PM] – SUCCESS :Item Currency: USD
[01/11/2011 5:22 PM] – SUCCESS :Download Link :
Indiana Will Masterform – http://createlastwill.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=21bX%2FigKVvOWg6npjA%3D%3D
[01/11/2011 5:22 PM] – SUCCESS :Product Email successfully sent to howard@masterformlaw.com.
[01/11/2011 5:22 PM] – SUCCESS :Notify Email successfully sent to howard@masterformlaw.com.
[01/11/2011 5:22 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.
[01/11/2011 5:22 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.
[01/11/2011 5:22 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.
[01/11/2011 5:22 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.
[01/11/2011 5:22 PM] – SUCCESS :Paypal class finished.
January 11, 2011 at 5:44 pm #27926hdeutchMemberSorry, I just realized that I didn’t really follow your instructions.
I have now generated a new URL by using Admin. Where are the debug logs so I can check download_manager_debug.log?
January 11, 2011 at 6:07 pm #27927hdeutchMemberI found a file called “estore_post_payment_debug.log. Here is what it says:
[01/11/2011 5:22 PM] – SUCCESS :Generating download link for single file.
[01/11/2011 5:22 PM] – SUCCESS :Performing item specific autoresponder signup if specified.
[01/11/2011 5:22 PM] – SUCCESS :Performing global autoresponder signup if specified.
[01/11/2011 5:22 PM] – SUCCESS :AWeber signup email sent.
January 11, 2011 at 9:10 pm #27928wzpModeratorWhat version of eStore are you using?
January 11, 2011 at 11:48 pm #27929hdeutchMemberversion 4.4.0
January 12, 2011 at 6:20 am #27930amin007ParticipantYou are directly giving out an “.exe” file. I know that it shouldn’t have an issub but usually executable files are treated as not safe when downloading… can you please zip this file then try downloading the zipped version?
You don’t see a file called “download_manager_debug.log” after you attempt the download?
January 12, 2011 at 3:59 pm #27931hdeutchMemberI created a zip file as you suggested and tried to download it. Same result – nothing.
I went to my server/public_html/wp-content/plugins/wp-cart-for-digital-products
and looked for “download_manager_debug.log” but did not find it. Am I looking in the wrong place?
January 12, 2011 at 4:00 pm #27932wzpModeratorTry the latest version, please…
https://support.tipsandtricks-hq.com/automatic-update-request
January 12, 2011 at 4:27 pm #27933hdeutchMemberThe site asks for a Transaction ID. Where do I find that?
January 12, 2011 at 4:42 pm #27934hdeutchMemberI found my Transaction ID. I’ll let you know if this solves the problem.
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