[Peter]

Please ensure that the photos inside the zip file are not in a subfolder. In other words the photos should be zipped in the root of the zip file.

(I will in future update the code so that subfolders in the zip file can be processed too)

[Peter]

I think this is because your photo seller .htaccess file inside the uploads directory has the old URL you were using.

Try doing the following:

FTP to your site and delete the following file:

~wp-content/uploads/wp_photo_seller/.htaccess

Then from your wordpress admin panel deactivate and then reactivate the photo seller plugin.

[Peter]

I’ve looked at your gallery and it appears that you are using template 9.

Template 9 should popup a lightbox but in your case it is not doing that.

Can you please doing the following theme/plugin conflict test to see if maybe there is a conflict:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Also, can you please try another template such as template 1 and make sure you have enabled the photo preview page to see if things work ok using the photo details page.

[Peter]

I will send you an email to get your login details.

[Peter]

I think you might have some kind of javascript error causing the issue. This javascript error was probably introduced either by your theme or another plugin. Please try doing the theme/plugin conflict tests to confirm this:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Peter]

Hi,

I’ve looked at your page and I’ve identified an easy solution for your issue.

1) Go and grab the following plugin:

http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

2) Then add the following CSS code in the settings of the above plugin:

.zoomContainer{

z-index: 9999;

}

[Peter]

Hi,

There is currently no option for this. The main reason is that the process of creating the zip file on the server can be quite resource-intensive. There are many considerations to factor into such a feature such as if someone chooses to buy a resized version of the photo gallery, the plugin would need to firstly resize every photo in the gallery and then make a zip file. Note that the plugin currently resizes photos on-the-fly on an individual basis when a customer clicks the download link but it does not store the resized photos.

The process of resizing every photo in a gallery and then zipping these into a zip file could take quite a while to do and require a server capable of handling this, but from past experience, most people are not willing to invest in servers which have more resources.

Therefore if such a feature were to exist, we would be constantly inundated with support requests, most of which would be due to the inadequate resources on peoples’ servers and not this plugin.

I hope you can see my point regarding the reasoning behind this.

ps: when I speak of “capable” servers I mean having at least a VPS or dedicated server and not a cheap shared hosting plan.

[Peter]

I am still getting this message from the 17th image on wards

I looked at your gallery and I don’t see the error message in the lightbox. Have you changed something?

[Peter]

Hi Walter,

I looked at your photo details page and one thing I noticed is that the photo-details-new.css file is not being loaded at all.

I suspect your theme might be causing a conflict.

Can you please try reverting your theme to the standard twentysixteen theme to see if the problem goes away?

If it’s not the theme, then try doing a plugin conflict test to see if another plugin is the cause.

[Peter]

Please provide a link to the page which needs the CSS so I can take a look.

[Peter]

UPDATE: I have also noticed that after I change the quantity on your page, your site does not allow you to click the focus away from the quantity box. This is in turn preventing the photo seller javascript code from running which detects the change in the quantity and in turn updates the total.

This sounds like you have some kind of page protection built into your page content. You will need to turn this off if you want the photo details page to work properly.

[Peter]

When you say the “order shows” do mean the order AFTER the customer has made the purchase or does this double-tax occur in the shopping cart page which shows the cart summary and totals BEFORE they have made the purchase?

[Peter]

On all of my test sites I don’t see that issue and I have never seen it so far with our customers.

I think something in your theme may be causing this.

Can you try a test by reverting your theme to one of the default wordpress themes to see if the problem persists?

[Peter]

Can you please firstly grab a fresh version of the photo seller plugin and try again and then let us know if the problem persists and we’ll take it from there.

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Peter]

Hi Dave,

I will need to look into the code and see how much work would be involved.

Will keep you posted.

[Author]

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