WP Photo Seller – Can't add quantities to Shopping Cart on Mobile Devices

[ldama3747]

For some reason, when viewing the shopping cart on a mobile device, you cannot change the qty of an item. The box appears where you can change the qty, but it will not allow you to enter a number.

Also, the tax calculates incorrectly in the shopping cart when viewing on a mobile device.

These two problems do not happen when viewing the cart on a computer.

Any help would be appreciated: wordpress.kristasilzphotography.com

[admin]

Are you using a responsive theme or are you using a plugin that handles the mobile traffic?

Using a responsive theme is the proper way to handle this.

Please share a link to your photo gallery page so we can inspect it. I went to your site but couldn’t find a gallery created with the photo seller plugin.

[Peter]

I’ve looked at your gallery and it appears that you are using template 9.

Template 9 should popup a lightbox but in your case it is not doing that.

Can you please doing the following theme/plugin conflict test to see if maybe there is a conflict:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Also, can you please try another template such as template 1 and make sure you have enabled the photo preview page to see if things work ok using the photo details page.

[ldama3747]

Thank you for your response but now we have a much bigger issue in that we have taken our site live and the photo galleries are no longer working. The images are showing as broken links.

We are using a responsive theme, I have tried deactivating all the other plugins and that has not fixed the issue.

We have tried using the different templates and that doesn’t fix the issue either. The images in the gallery were showing up when we were using the test site.

We really need to fix this issue ASAP so any additional help you can provide would be appreciated.

Thank you!

[ldama3747]

The live site is [http://kristasilzphotography.com]

[Peter]

I think this is because your photo seller .htaccess file inside the uploads directory has the old URL you were using.

Try doing the following:

FTP to your site and delete the following file:

~wp-content/uploads/wp_photo_seller/.htaccess

Then from your wordpress admin panel deactivate and then reactivate the photo seller plugin.

[ldama3747]

Thanks! I figured it out and fixed the .htaccess and everything is fine now.

I appreciate the fast response!

[starsphinx]

I have just been made aware of a weird issue on my site (www.starsphinx.com) – the add to cart button does not work on phones and tablets. It works fine on PCs and laptops but when visiting the site on a mobile or tablet if you press on “add to cart” it just closes the lightbox going back to the gallery rather than going to the photo details page to choose size/number options.

I am using a proper responsive theme – vantage from site origin – and everything else appears to work. I have tried adding the short code to a widget area to display the cart but that has not altered behaviour of the button on phone/tablet. It does confirm nothing is being added to the cart though.

[Peter]

Hi starsphinx,

For your case I think it is because you had to tweak your CSS earlier regarding the popup being under the menu.

Try also adding this custom CSS:

body .fancybox-opened {

z-index: 99999;

}

[starsphinx]

Brilliant works perfectly thank you

[Author]

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