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How did you setup the free trial with a product? Is it using a product created using any of our following e-commerce related plugins?
Stripe Payments – https://wordpress.org/plugins/stripe-payments/
WP Express Checkout – https://wordpress.org/plugins/wp-express-checkout/
The plugin definitely executed the email sending code as you can see in the following line of the debug log file
[10/08/2021 10:18 PM] – SUCCESS :Sending registration completion email for free registration with confirmation to: jpcardell@gmail.com
So something else is blocking that particular email from getting delivered. I have no idea what that is unfortunately. I have sent you an email for this.
The other email you are referring to is a standard email sent by core WordPress. That email is not sent by emember. You are using the WP user integration so that email is just a reset of the user password using the WP User system.
The email delivery depends on your mail server. So when you are having this kind of email issue, the only proper solution is to use SMTP to send the emails from your server. It’s the only way you can improve the email delivery issue. You can use the SMTP plugin to configure SMTP for your site. See the following post for more explanation:
Your hosting provider can give you the SMTP details required to configure the SMTP settings of the SMTP plugin. After you configure SMTP on your site, test the email process.
Thank you for pointing this out. The new little feature we added to the “self account delete” option was causing the issue. We have fixed it. Please load a new copy now and this should be resolved.
I think the
not_forand thedo_not_show_restricted_msgparameters should be able to achieve what you are after.If you fully read the following partial protection feature, you will see how to use the “not_for” and “do_not_show_restricted_msg” parameters in that shortcode which hides the protected section also:
How to Protect a Section of a Post or Page (Partial Protection)
The following is an example usage of the shortcode that will hide the content from level 1 users:
[emember_protected not_for="1" do_not_show_restricted_msg="1"] Whatever content goes here is NOT visible to members of membership level 1. All the other members can see this content. [/emember_protected]Do you have the debug logging feature enabled as requested earlier?
The issue most likely going to be related to the following. The debug logging feature will confirm it:
Valid point. I have added a redirection in that feature to send to a URL that shows a success message to the user after he/she deletes the user account.
If you want to try the new change I just made, you can load new copy of the plugin by doing the following:
PayPal changes those interface on a regular basis so the interface shown on a screenshot or video will go outdated very quickly. The PayPal profile based shipping is something you can find in your PayPal account. You just have to click around and browse for it.
It’s usually under the following URL:
https://www.paypal.com/businessmanage/account/shippingTry clicking on “Account Settings” then go to the “SOLUTIONS & SERVICES” section and you should see the “Shipping” option there.
I can see it in the following interface in our PayPal business account:
https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-shippingFor the stripe subscription, are you using our Stripe payments plugin by any chance?
That plugin has a more advanced option for self-cancellation of subscriptions.
So the whole process will be automatic and they don’t need to contact you. You can just create a information page explaining how the process works (just to let me know how it works and why they can do to cancel).
Go to the coupons menu and edit the coupon in question. Check the values of the following fields for that coupon code:
– Redemption Limit
– Redemption CountAdjust them to make sure the limit is higher than the count.
If you are not sure what those fields do, keep the field empty which will make it unlimited.
Is this after a payment for membership? Or is this a free membership registration?
Make sure to enable the debug logging feature in the emember plugin which will show if our plugin is executing the email sending code or not.
Do you have paypal profile based shipping enabled in the paypal account? That can override the shipping values sent by the plugin.
I check the cart on your site and it is certainly sending a shipping value of 5.00 (when you click the checkout button). Then paypal is overriding that value to 1.95 which is an indication that you have profile based shipping that is coming into effect.
Please post the URL of the page where you have that message so I can inspect it using my browser (I won’t be able to see what is affecting things from the screenshot). Then I should be able to give the required CSS tweaks to add some margin and border to it.
Hi, Nothing has changed in our simple cart plugin recently. So I am not sure what this is. What comment plugin are you talking about?
Have you done the following test?
Edit the member record in question. Then check the “Start date” for each for the additional levels that you have assigned to that profile. Did you set a start date value for those? If there is no start date value set for one of the membership levels (in the profile), it won’t know if the access is still valid or not. So it will be on the side or caution and won’t show any content.
Since you are manually editing records, it is a good idea to read the following posts so you have an idea of how the access expiry and stuff is calculated:
