[Peter]

Hi Neil,

Can you please send a link to your “thank you” page.

[Peter]

Hi,

Please see my answers inline below:

1) “customers click on the buy button on the product page and it goes straight to PayPal”

This is the expected behaviour for a “Buy Now” button whereby you are using a shortcode which may look something like:

[wp_eStore_buy_now:product_id:1:end].

If you want customers to add items to a shopping cart you need to use the add to cart shortcode such as:

[wp_eStore_add_to_cart id=1]

Note: you should also change your button to reflect the type of shortcode so that your customers don’t get confused.

I highly recommend that you read the documentation about how to add an add to cart button which can be found here:

How to Show Add to Cart buttons Using the WordPress eStore Shopping Cart Plugin

2) “I am assuming that these shipping options only show up on a shopping cart page, as opposed to within PayPal”

You can use the eStore shipping functionality or alternatively you can revert to the PayPal profile based shipping. Please take the time to read about this in the “Shipping and Tax Related” section on this page:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-documentation

[Peter]

Hi Carl, One way you can solve this is to protect your product pages so that only your “premium” members can actually buy “discounted” products.

On the protected pages you might create products which are reduced by 20%.

This post might be of interest to you:

https://support.tipsandtricks-hq.com/forums/topic/need-to-be-a-member-to-buy-products

The following is another way to give members auto discount:

https://www.tipsandtricks-hq.com/ecommerce/automatically-apply-discounted-product-prices-for-members-3264

[Peter]

Hi Neil,

Regarding the shopping cart not clearing – are you by any chance using any type of maintenance plugin? If so please deactivate it because this has been known to cause such behaviour.

Regarding the absence of download link on the thankyou page – can you please double check that you have the following shortcode on the thankyou page:

[wp_eStore_transaction_result:end]

In addition, please see the following video which explains how to set up download link and follow it’s instructions from scratch:

WP eStore – Instant Digital Product Delivery on A Thank You Page

Also, can you send a link to your thankyou (or return URL) page?

I’ve looked at your debug file and the logs show that the purchase was correctly processed and the download link was identified so we need to check if there’s something on that page preventing the shortcode from working properly.

[Peter]

Hi Neil,

Glad I could help.

Regarding the shopping cart not clearing – is this still a problem or has it stopped occurring?

[Peter]

Hi Neil,

Have you enabled the “Enable Transaction Result Display” checkbox which can be found in your eStore settings page?

[Peter]

Hi,

I was referring to a plugin conflict (not a theme) conflict.

Did you deactivate some of the plugins such as that “dynamic-content-gallery-plugin” to see if the problem persists?

[Peter]

yes. Why don’t you actually try it out to see how it looks

[Peter]

Hi,

You can leave that empty if you wish. If left empty the shopping cart will be displayed on your current page (or widget depending on how you’ve configured it).

Alternatively you can create a separate shopping cart checkout page using the link above.

[Peter]

Hi,

Any chance that you can leave that product with the default button on the page and also add another test product with the problematic button underneath?

This will make it easier to troubleshoot the CSS with firebug.

[Peter]

Hi,

Your coupon code entry box and Terms and Conditions will be displayed in your shopping cart before checkout.

[Peter]

Hi,

I can see the following error on your page when viewing via Chrome firebug:

“Uncaught TypeError: Cannot call method ‘addClass’ of null”

The above error is coming from one of your plugins as shown below:

http://www.pirateshipplayhouseplans.com/wp-content/plugins/dynamic-content-gallery-plugin/js-mootools/scripts/jd.gallery_1_2_4_4.js

I suspect that the above plugin is interfering with the correct operation of eStore.

Can you please try the plugin conflict tests in the following link to see if this is the case:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Peter]

Hi Kim,

“I have since removed the shortcode on the thank you page for the download link as it is not an encrypted link”

Have you setup the PDT correctly and have you enabled “Enable Transaction Result Display” in your eStore settings page?

See the second last entry made by Ivy in this post for more info:

https://support.tipsandtricks-hq.com/forums/topic/encrypted-link-on-thank-you-page-not-showing

Regarding your emails not being sent – I can see that your ipn_handle_debug.log file is empty. This usually means that the IPN message from PayPal is not being received by eStore or something is blocking this message.

Can you please try the following checks:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[Peter]

Hi,

“I have code to display cart when not empty just below”

Which shortcode are you using to do this?

Have you made any modifications to the eStore plugin?

[Peter]

Hi Matteo,

Regarding emails, when you are using the PayPal sandbox you will not be able to send emails to your “buyer” address because this address is an internal PayPal test account.

Regarding the mp3 – what happens if you right-click and save-as?

[Author]

Posts