Return URL Not Showing Download Link

[Neil Robins]

Just set up a new store using Paypal as the payment processor and this time we’re using the Payment data transfer system. After a payment, the client is sent to the return URL but the download details don’t appear although the short code was placed on the page(they still receive an email with the download link). Any ideas.

Also, I just noticed, the Shopping Cart does not clear to zero after the payment is made.

Neil

[Peter]

Hi Neil,

Have you enabled the “Enable Transaction Result Display” checkbox which can be found in your eStore settings page?

[Neil Robins]

No Peter but it does now.Many thanks for that.

Was that also causing the Shopping Cart not clearing as well.

Neil

[Peter]

Hi Neil,

Glad I could help.

Regarding the shopping cart not clearing – is this still a problem or has it stopped occurring?

[Neil Robins]

Hi Peter

I spoke too soon. I did a fullpurchase on a product and from Paypal the thankyou page appeared but the the download link.

Also, the shopping cart did not clear.

Neil

[Peter]

Hi Neil,

Regarding the shopping cart not clearing – are you by any chance using any type of maintenance plugin? If so please deactivate it because this has been known to cause such behaviour.

Regarding the absence of download link on the thankyou page – can you please double check that you have the following shortcode on the thankyou page:

[wp_eStore_transaction_result:end]

In addition, please see the following video which explains how to set up download link and follow it’s instructions from scratch:

WP eStore – Instant Digital Product Delivery on A Thank You Page

Also, can you send a link to your thankyou (or return URL) page?

I’ve looked at your debug file and the logs show that the purchase was correctly processed and the download link was identified so we need to check if there’s something on that page preventing the shortcode from working properly.

[Neil Robins]

Hi Peter again,

I’ve removed some plugins I installed yesterday morning and will be doing another trial purchase later this morning. I’ll let you know the outcome.

Neil

[Neil Robins]

Peter,

I’ve just processed another trial sale on our new site http://www.thesecretsolved.com and achieved the same result – the download link not appearing on the “thank you” page.

Your further assistance appreciated.

Neil

[admin]

1. What version of eStore are you using?

2. Have you recently added any plugin to this site?

3. Share the content of the debug file.

[Peter]

Hi Neil,

Can you please send a link to your “thank you” page.

[Peter]

Hi again Neil,

Never mind my previous question.

I found your thank you page.

I’ve noticed that it has a few errors when I observe it with firebug. The errors are:

Error 1:

Unsafe JavaScript attempt to access frame with URL http://thesecretsolved.com/thank-you/ from frame with URL https://plusone.google.com/_/+1/fastbutton?url=http%3A%2F%2Fthesecretsolved.com%2Fthank-you%2F&size=medium&count=true&annotation=bubble&hl=en-US&jsh=m%3B%2F_%2Fapps-static%2F_%2Fjs%2Fwidget%2F__features__%2Frt%3Dj%2Fver%3D9cu2lp4SU3k.en_GB.%2Fsv%3D1%2Fam%3D!uCQzFzhDAFyICoUOFQ%2Fd%3D1%2F#id=I1_1328073327620&parent=http%3A%2F%2Fthesecretsolved.com&rpctoken=307613824&_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart. Domains, protocols and ports must match.

Error 2:

Failed to load resource: the server responded with a status of 404 (Not Found)

This error is pointing to the following file:

http://thesecretsolved.com/wp-content/plugins/sociable/images/option1/32/more.png

I suspect that your theme may be interfering with the eStore plugin’s shortcode.

Could you please check if your theme is causing a conflict by reverting to the standard wordpress twentyten or twentyeleven theme. See the following for more:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Neil Robins]

Thank you Peter – will do. My wife will be up in arms as has spent so much time on the new header & other graphics!!!

[Neil Robins]

Peter – Neil again

I tried the theme Twenty Ten with the same result as before. What other things could be causing this problem?

[Peter]

Hi Neil,

I’ll let you answer admins questions which he sent as I was typing my response to you (see previous page).

Then wait and see what he has to say.

[Neil Robins]

Hi Admin

To answer your questions:

1.5.9.9

2.Following an earlier note from from Peter I deactivated several plugins well before doing this latest trial.

These are the new/updated plugins:

Aweber (now deactivated)

Flash MP3 Player JW2.3

Flash Video Player

3.Where do I find this debug file

[Author]

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