No email with purchase info. – customer or myself

[kimdoyal]

Hi,

Thanks for sending the updated version of the plugin last night! Everything is set up but the customer is not receiving the email with the encrypted download link nor am I receiving an email that a product was purchased (from the site/plugin).

I am receiving a confirmation email from PayPal and the customer is receiving the email from paypal that they made a payment.

I have checked the forum and followed all appropriate steps.

Here are the debug logs:

Download manager debug:

[admin removed debug info]

eStore post payment debug log:

[01/30/2012 7:35 PM] – SUCCESS :PayPal PDT received…

[01/30/2012 7:35 PM] – SUCCESS :Processing PayPal PDT…

[01/30/2012 7:35 PM] – SUCCESS :Saving transaction data for thank you page display.

(I have since removed the shortcode on the thank you page for the download link as it is not an encrypted link)

ipn handle debug log:

[01/30/2012 7:34 PM] – Advisory : Log file reset.

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(there was nothing in the subscription as there is no subscription product).

I am wondering if there is an issue with using a Google Business app. email account? I have had an issue with one other plugin (a newsletter plugin) where the email wasn’t being sent because Google wouldn’t send from itself (or something like that).

When I changed the email address on the other plugin it seemed to work.

The email address I’m using with the eStore plugin is kim@thewpchick.com and this is an account with my Google Business apps.

Thanks so much,

Kim Doyal

[Peter]

Hi Kim,

“I have since removed the shortcode on the thank you page for the download link as it is not an encrypted link”

Have you setup the PDT correctly and have you enabled “Enable Transaction Result Display” in your eStore settings page?

See the second last entry made by Ivy in this post for more info:

https://support.tipsandtricks-hq.com/forums/topic/encrypted-link-on-thank-you-page-not-showing

Regarding your emails not being sent – I can see that your ipn_handle_debug.log file is empty. This usually means that the IPN message from PayPal is not being received by eStore or something is blocking this message.

Can you please try the following checks:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[kimdoyal]

Hi Peter,

I’ve gone through all of this and it’s still not working.

I’d be more than happy to give you a login if that’s possible?

Thanks so much,

Kim Doyal

[kimdoyal]

Hi again,

Is there anyone who can follow up with this?

Thanks,

Kim

[admin]

First lets focus on the email part then we will look at the “Thank You” page one (it is likely that after one of them gets cleared the other will work automatically).

Please post the content of the “ipn_handle_debug.log” debug file from the test transaction you did (this was requested by peter earlier).

[Author]

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