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Estore – problem with free download product via Squeeze page

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Estore – problem with free download product via Squeeze page

Tagged: squeeze page

  • This topic has 16 replies, 5 voices, and was last updated 8 years, 4 months ago by admin.
Viewing 15 posts - 1 through 15 (of 17 total)
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  • Author
    Posts
  • March 28, 2014 at 3:28 pm #9455
    isabelle
    Member

    Hello I followed your intructions to set up a squeeze page with a product to 0.00. But when I do the test and get the email to download the product I have this message:

    The secure download manager encountered a problem he could not handle, and is not able to process your request to download. Please contact the site administrator.

    Please tell the site administrator the problem was due to the following reason:

    File (on the server) containing the download could not be opened.

    Can you help me please

    March 28, 2014 at 8:31 pm #61922
    wzp
    Moderator

    It’s saying that the file you specified in the Product URL field was not found.

    Please enable your eStore debug logs, reset the logs, and do another test. The examine the download_manager_debug.log file.

    March 29, 2014 at 6:31 am #61923
    Ivy
    Member

    Also see the following checklist for more information on how to troubleshoot this issue.

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    April 1, 2014 at 4:25 pm #61924
    isabelle
    Member

    Thank you Wzp. Can you just say me how can i do that : “enable your eStore debug logs” i don’t find it in estore. Thanks

    April 1, 2014 at 7:20 pm #61925
    wzp
    Moderator

    WordPress –> WP eStore –> Settings –> General Settings –> Testing and Debugging Settings –> Enable Debug

    Remember to click the “Update Options” button.

    April 2, 2014 at 4:08 pm #61926
    isabelle
    Member

    Ok thank you wzp. I just take the test and I still have the problem :

    [removed debug data after investigation]

    April 2, 2014 at 5:07 pm #61927
    wzp
    Moderator

    Do you have some kind of security plugin or other mechanisms installed?

    April 3, 2014 at 3:01 am #61928
    admin
    Keymaster

    Bunch of things are wrong here:

    1) The file URL you specified in the product configuration is WRONG. You can enter that URL in the browser’s address bar to verify that the URL is correct before using it in the product configuration. It is missing a colon (:) after the “http” keyword and there are other typos in there.

    2) These files seem to be stored on a different domain than where your WordPress is installed. If you are going to store your files outside of your server, then the best option is to use Amazon S3. We have an integration with Amazon S3.

    April 3, 2014 at 8:30 am #61929
    isabelle
    Member

    Hello Master key, I tried with amazon s3 but it does not work. Again I constantly problems downloading my files at home, it cuts and I can not put.

    Yes I host files on another server but this is not normally possible?

    I’ll watch ereurs mentioned thank you.

    April 3, 2014 at 8:31 am #61930
    isabelle
    Member

    WZP Hello, yes yes I have a super pluginp cover is that it be able to be a problem?

    April 3, 2014 at 8:51 am #61931
    isabelle
    Member

    I come to you, I tested again with another link and now it works perfectly! Thank you very much!

    Can you delete the information posted in the post with my server address. Thank you!

    April 3, 2014 at 1:13 pm #61932
    admin
    Keymaster

    Glad to hear that. I have removed the debug info.

    April 3, 2014 at 2:15 pm #61933
    isabelle
    Member

    Ok, it’s perfect :) thanks :)

    January 2, 2017 at 4:34 am #61934
    keithstevenson
    Participant

    Hi, I’m having a similar issue. I just purchased WP Estore and I’ve followed the set up videos. I’m also using your upload epub plugin which is great. I’m testing with a free download squeeze form.

    I’m running wordpress version 4.7

    For the test I’m offering a digital ebook with a download variation for format as epub or mobi.

    The price is set to 0.00

    The Digital product variation is listed as Format|epub::http://www.coeurdelion.com.au/wp-content/uploads/2016/12/d62015-epub.epub|mobi::http://www.coeurdelion.com.au/wp-content/uploads/2016/12/d62015-mobi.mobi

    I’ve successfully tested with a pdf, but when I try for the above epub or mobi, I get this message when I click the download links sent via email

    The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

    Please tell the site administrator the problem was due to the following reason:

    The file (on the server) containing your download couldn’t be opened.

    I’m able to directly download epubs and mobis using Simple Download Monitor without any problem see [www.coeurdelion.com.au/dimension6] for an example.

    I’ve looked through the forum and checked and rechecked things but with no success

    Thanks for your help!

    January 2, 2017 at 1:54 pm #61935
    wzp
    Moderator

    Instead of trying to manually configure the variations; please try using this add-on, to assist with proper variations setup.

    http://www.tipsandtricks-hq.com/ecommerce/wp-estore-advanced-variations

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