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Please complete my contact form at:
https://theassurer.com/contact
Paste the download link from your thank you page into the form.
You said that when using the free download, that you save the file, and that it works.
When you go through PayPal, are you also trying to save the file ***in the same way*** or are you doing anything different?
When you click on the download link, after PayPal, does it save the file, or does it try to open it?
Okay, now we are getting an idea of what’s happening…
In a normal download, the last message should be followed by a DL completed message or at the very least, a failure message. For some reason, the server is terminating the download process in mid transfer.
1. About how many seconds or minutes have elapsed between the start of download and the end of the partial download/
2. You said that with the free downloads this problem did not happen. What does the log file show for that download?
3. What kind of hosting are you using?
Something is not right, if you have “Enable Debugging” checked and there are no log files, of any kind being recorded. Amin is going to have to look at your system.
Ok. So now we are trying to get the paid for files to work correctly.
It is necessary to understand that both the free download button and the buy now buttons use the same download logic. You have verified that the free download button works. That means the downloader itself is okay.
You need to set a price for the product and then see if it goes through all the steps properly. Please read this article and setup the PayPal Sandbox. Then see if your test sales go through okay…
http://www.tipsandtricks-hq.com/playing-in-paypals-sandbox-2880
Okay. So now that you are using the “free download” button, instead of a “buy now” button with a zero price; is the problem resolved? Or are you still having problems with downloads?
The reason you only found 2 log files is that you did not enable the debugging…
WP eStore -> Settings -> General Settings -> Testing and Debugging Settings -> Enable Debug -> Checked
P.S. Please ensure that you follow the upgrade instructions carefully, particularly if you store your download files in the plugin’s “downloads” directory.
http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31
The most likely cause is that your server is running out of memory:
https://support.tipsandtricks-hq.com/forums/topic/fatal-error-2
1. Which version of eStore are you using? If the version is less than 4.6.x please download and install an upgrade:
https://support.tipsandtricks-hq.com/automatic-update-request
2. How big are the files in question?
3. Under WP eStore -> Settings -> Addon Settings -> Download Manager Related, what are the current settings in that section set to?
Hi Jim,
It is not possible set a price to zero and not have it go to PayPal. If you want to offer a product for free,, use this button code instead:
[wp_eStore_download_now_button id=2]
There are many reasons for why your downloads are not working correctly. In order to find the correct reason, it is necessary to ask you some questions…
1. What version of eStore are you using?
2. Now that you have debugging enabled, what does the download_manager_debug.log file say, when you try to download a product?
Hi Jim,
If you want to “make a product free” then you would use one of the Free Download buttons. What happens is that instead of routing to PayPal, it immediately generates a download link.
Have you enabled the debugging and looked in the download_manager_debug.log file yet? Also, which version of eStore are you using? If your version is less than 4.6.x you may want to download the latest version.
https://support.tipsandtricks-hq.com/automatic-update-request
Okay, so from what you’ve said so far; this is the ***only*** file out of all the others that does not work. Is that correct?
Are you using PDF stamper with ***this*** file? If so, does it work without the PDF Stamper?
John, did you try this already?
https://support.tipsandtricks-hq.com/forums/topic/cant-download-file
