Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Cannot download file
- This topic has 28 replies, 5 voices, and was last updated 12 years, 3 months ago by amin007.
November 12, 2010 at 2:47 am #2216krispinMember
I have just set up a store and it is suppose to deliver music both single tracks and the entire album but when I purchase and then click on the encrypted download link I get
“Download file cannot be found. Please let us know. Thank you!”
Now I think it is because my files are not in the “download folder” of the estore plugin Directory. Is this the case?
I assumed you could put the files anywhere as long as you stated the path and I have tested each and I can get them to download manually but I guess this not quite the way it should be set up.
See error log below
[11/12/2010 2:27 AM] – Status : Unresolved DL file path = /music/purchase/dir/Christmas Instrumental/XXXX.m4a
[11/12/2010 2:27 AM] – Status : Resolved DL file path = /music/purchase/dir/Christmas Instrumental/XXXX.m4a
[11/12/2010 2:27 AM] – FAILURE : Error on file_exists(‘/music/purchase/dir/Christmas Instrumental/XXXXs.m4a’)
[11/12/2010 2:28 AM] – Status : Unresolved DL file path = /music/purchase/dir/Christmas Instrumental/XXXX.m4a
[11/12/2010 2:28 AM] – Status : Resolved DL file path = /music/purchase/dir/Christmas Instrumental/XXXX.m4a
[11/12/2010 2:28 AM] – FAILURE : Error on file_exists(‘/music/purchase/dir/Christmas Instrumental/XXXX.m4a’)November 12, 2010 at 5:22 am #26439amin007Participant
Can you please share the link of one product (You can change this later). Also please post a link to your WordPress site.November 12, 2010 at 6:07 am #26440krispinMember
Got it all figured out. Thanks for your response.
K RispinNovember 12, 2010 at 11:52 pm #26441Prester JohnMember
I am having this same problem. Please help!
Or at least share how you fixed it.November 17, 2010 at 3:12 am #26442
I need help as well!November 17, 2010 at 3:47 am #26443
Please try the solution offered here…
https://support.tipsandtricks-hq.com/forums/topic/cant-download-fileNovember 17, 2010 at 2:10 pm #26444
wzp wrote: “Please try the solution offered here…
I have the download manager set to Do Not Convert. Still not working. Any other ideas? The debug file says it cannot find the file. I get the money, the customer is charged the money. The customer gets the email with the encrypted link, but the link doesn’t work.November 17, 2010 at 2:26 pm #26445
In the directory which contains your files, check to see if there is a “.htaccess” file. If there is one, rename or delete the file.
Also, with the “Do Not Convert” option on, if you were to copy the “resolved DL file path” shown in the debug logs to your browser’s address bar, can you access the file?November 18, 2010 at 1:28 am #26446
Okay, and thank you sincerely for your patience.
I renamed “.htaccess” to “.renamedhtaccess” and went to play in the Paypal sandbox. The debug log “resolved DL file path” URL actually worked! The PDF Stamper worked and everything. Do you think I’m good to go now? I’m stoked … !November 18, 2010 at 1:31 am #26447
I am going to make the assumption that your files are in the plugin’s download directory.
If they are, just delete the renamed “.htaccess” file. You may also want to try setting the Automatic URL Conversion Preference back to “(Default) Absolute” just to keep things Kosher, and see if it still works.November 18, 2010 at 2:15 am #26448
Got it deleted and changed over to “(Default)Absolute” but then I get this error message:
[11/18/2010 1:09 AM] – Advisory : Log file reset.
[11/18/2010 2:04 AM] – Status : Unresolved DL file path = Error!
[11/18/2010 2:04 AM] – Status : Resolved DL file path = Error!
[11/18/2010 2:04 AM] – FAILURE : Error on file_exists(‘Error!’)November 18, 2010 at 2:16 am #26449
Okay. Just change it back to “Do Not Convert” and be happyNovember 18, 2010 at 2:36 am #26450
Will do. Thank you!!!!!November 18, 2010 at 3:05 pm #26451
IT WORKS!!!!! THANK YOU for all your help and for this fabulous plugin!November 18, 2010 at 6:19 pm #26452
Your welcome. Enjoy. You sound very happy
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