[wpCommerce]

prettyPhoto popups are working fine as well. Are you using any other minify options? For example: HTML minify.

[wpCommerce]

It’s still working for me with the prettyPhoto style sheet. prettyPhoto is a completely different library. So it shouldn’t affect fancybox.

[wpCommerce]

Hi, we will need to take a closer at your site to see what is happening. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[wpCommerce]

Hi, there are some JavaScript errors on that page:

Uncaught TypeError: undefined is not a function responsive-grid-js-e6e6939.js?ver=3.9.1:1

Uncaught TypeError: undefined is not a function (index):221

I believe they are caused by a plugin that you have installed:

<link rel="stylesheet" href="//releases.flowplayer.org/5.4.6/skin/minimalist.css" >

<!-- Stylesheet for basic playlist -->

<link rel="stylesheet" href="//flowplayer.org/drive/playlist.css" >

<script src="//code.jquery.com/jquery-1.10.2.min.js"></script>

<script src="//releases.flowplayer.org/5.4.6/flowplayer.min.js"></script>

<!-- Include the line below if you want to have playlists as thumbnail images -->

<script src="//flowplayer.org/drive/thumbnail-playlist.js"></script>

Can you please deactivate it for now and see how it goes?

You can also have a look at the following post which explains how you can debug JavaScript errors:

https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

[wpCommerce]

Hi, it’s working fine for me. You may have a typo in the URL. Please enter the URL like the following:

wp-content/plugins/wp-lightbox-ultimate/lib/fancybox/source/jquery.fancybox.css

wp-content/plugins/wp-lightbox-ultimate/wp_lightbox_ultimate_custom.css

wp-content/plugins/wp-lightbox-ultimate/lib/css/wp_lightbox_ultimate.css

wp-content/plugins/wp-lightbox-ultimate/lib/fancybox/source/helpers/jquery.fancybox-buttons.css

wp-content/plugins/wp-lightbox-ultimate/lib/fancybox/source/helpers/jquery.fancybox-thumbs.css

Make sure to click the “Verify URI” button after adding a style sheet.

[wpCommerce]

Hi, please provide a link to the page in question so I can take a look.

[wpCommerce]

If you do not specify any value it will set the option to 300 (5 minutes). That means once the page loads all the video links will be valid for 5 minutes. You can specify a higher value if you want the links to be valid for longer. For example: 900 ( 15 minutes), 1200 (20 minutes). This prevents any user from hotlinking your videos (because the links will expire after a certain time).

[wpCommerce]

Hi, the prettyPhoto shortcode is not fully responsive. You can apply the following tweak until we can come up with a better solution:

1) Install our WP Custom CSS Plugin: http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

2) Add the following piece of CSS code to the settings menu of the plugin:

@media only screen and (max-width: 767px) {

.pp_pic_holder.pp_default { width: 100%!important; left: 0!important; overflow: hidden; }

div.pp_default .pp_content_container .pp_left { padding-left: 0!important; }

div.pp_default .pp_content_container .pp_right { padding-right: 0!important; }

.pp_content { width: 100%!important; height: auto!important; }

.pp_fade { width: 100%!important; height: 100%!important; }

a.pp_expand, a.pp_contract, .pp_hoverContainer, .pp_gallery, .pp_top, .pp_bottom { display: none!important; }

#pp_full_res img { width: 100%!important; height: auto!important; }

.pp_details { width: 94%!important; padding-left: 3%; padding-right: 4%; padding-top: 20px; padding-bottom: 20px; background-color: #fff; margin-top: -2px!important; }

a.pp_close { right: 10px!important; top: 10px!important; }

}

Let me know how it goes.

[wpCommerce]

@sophie1, what value have you specified in the “AWS S3 Video URL Expiry Time After Page Load” field? It’s under Settings->WP Lightbox.

[wpCommerce]

Hi, It’s not really meant to work in a local environment (since the plugin needs communicate with Stripe in the back end). Do you have a live server where we can test the checkout process?

[wpCommerce]

@alexkir, the video is directly embedded into the page. So it shouldn’t really move. Can I take a look at the page where you are using the shortcode?

[wpCommerce]

Hi, you will need to install the following addon to get the subscription discount functionality:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-subscription-coupondiscount-addon-2351

[wpCommerce]

It turned out to be a SMTP configuration issue on the server. The plugin did process the payment and send registration email to the user.

[wpCommerce]

We will take a closer look at your site to see what is happening. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[wpCommerce]

Hi, we have just added this functionality for direct YouTube video embed. I have sent you a copy of the updated plugin via email. Let me know if you don’t receive it.

[Author]

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