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Hi,
I can’t reproduce this.
Do you have some kind of firewall on your server?
Do you see any issues when uploading and selecting images for galleries?
Can you try doing some plugin conflict tests to see if something might be interfering with this?
Deactivate all other plugins except photo seller and try again to see if problem goes away.
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
I’ve looked at the behaviour of wordpress when you crop an image and my conclusion is that this one is quite difficult and tricky to do as far as the photo seller goes. The difficulty lies in the fact that wordpress creates a whole bunch of new image sizes after you do the crop and the photo seller would need to be programmed to selectively use one of those new images (eg, the new 150×150 thumb) which currently it doesn’t do.
But what if the photographer wants to discard all of the original image sizes and use the newly cropped/edited version for all sizes? The plugin would also need to account for that too.
As you can see the scenarios can get complex so for the meantime I would recommend that you use one of the templates which account for the portrait/landscape proportions, eg, template 2, 7, 10.
(Having said that, we are always striving for perfection and this “feature” will definitely be on our list as a future enhancement)
I will try and implement this during this coming week. Give me nudge if you don’t hear from me in a few days.
To achieve what you want to do you need a server which can handle the job.
The processing of high resolution photos requires php memory and more grunt than what you have.
One analogy is that you want to achieve super-car performance using a little 4 cylinder Hyundai.
It’s not just the photo seller but any photo processing tasks which involve operations such as resizing your large 6M images will fail on your current server because you don’t have the memory.
You could try asking godaddy to increase your php memory_limit to 256M, but even though the php.ini file might say you have that much, I think for shared servers such as yours you might still be limited to what the server allows.
I personally recommend that you get a VPS plan at the very least.
Please paste the custom CSS code you are attempting.
Also provide a link to the gallery so we can see the issue ourselves. (can you also remove all the css changes you made so that we can see the original issue and thus be better able to provide you with some custom css to fix it)
That arrow feature is not currently available in the lightbox popup – only on the photo details page.
Before I look at your site I want you to perform one more test to see if there is any plugin conflict.
Please deactivate all other plugins except photo seller and try your gallery test again.
If that made the problem go away, start re-activating the plugins one by one until you find which plugin is causing it.
How many items does it say on the top right hand side of the table next to the arrows?
What happens when you exit out of the settings page for that gallery and then open it up for editing again and try the pagination – any difference in behaviour?
I just need to know which file will change it
No please don’t do that. You should not be changing any of the original files of the plugin because when you upgrade in the future all those changes will be lost.
You should use the custom CSS plugin to add your customised code:
http://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413
Try the following simple test:
Open the settings page for one your galleries (or create a new gallery) and upload a small photo (say no bigger than 800×600).
Then try a test purchase of this photo and buy the 0.5 size and try to download it. Let us know what result you see.
Are you referring to the front end of the site?
If so, delete that page from the wp-admin and it will disappear.
GoDaddy…said ….the link being generated by the WP Photo Seller plugin is not a valid link
I don’t know how they came to that conclusion, but I am confident that the URL is correct. It is the same general format as the one for the case where the download works for the fullsized image.
I think the issue is either your server or maybe something else conflicting with the resizing process. (NOTE: the plugin has to resize the full-sized image when you choose one of the smaller sizes. This requires memory and processing power so maybe your server just can’t handle it).
Are you on a shared server?
Can you please do the following plugin/theme conflict tests:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
What happens when you try another ratio – eg, 0.75? Same behaviour?
I just tried a few tests on my test server and all works fine, so this must be something on your server.
Please check your server error log file to see if any logs are being generated related to this issue.
Also enable debug for photo seller: go to settings page and scroll to bottom.
