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Ivy

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Viewing 15 posts - 496 through 510 (of 1,229 total)
← 1 2 3 … 33 34 35 … 80 81 82 →
  • Author
    Posts
  • September 16, 2010 at 10:18 pm in reply to: Digital download file corrupted #20307
    Ivy
    Member

    Hi, There is an issue with PayPal’s enhanced checkout. You can read more about this here:

    PayPal Enhanced Checkout Issue

    Are the emails and everything else working like it should?

    September 16, 2010 at 10:16 pm in reply to: Can't open some tabs in admin #24406
    Ivy
    Member

    Hi, I believe you just need an update as we have removed the accordion effect from the admin section of the eMember. This was causing some issues on a few sites. The following post will explain more about how updates work:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-do-you-get-an-update

    September 16, 2010 at 5:55 am in reply to: Checkout doesn't go to Paypal or Manual #20218
    Ivy
    Member

    I received the email with the information. We will be taking a look at this shortly.

    September 16, 2010 at 1:51 am in reply to: Moved Servers – No Products?!?! #24320
    Ivy
    Member

    Hi, After you made the transfer did you make sure to deactivate and reactivate the plugin?

    September 16, 2010 at 1:46 am in reply to: Bug on General settings page #24346
    Ivy
    Member

    Hi, Yes this was a bug that got introduced in an earlier patch. We fixed it already. All you need to do is request an update here and this should fix the issue you are having:

    https://support.tipsandtricks-hq.com/update-request

    September 16, 2010 at 1:42 am in reply to: Not showing purchase history #24292
    Ivy
    Member

    Hi, Can you please run a test transaction with the debug turned on? If you need help reading the debug log please let us know.

    You can read more about the debug here:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    September 15, 2010 at 8:18 am in reply to: Checkout doesn't go to Paypal or Manual #20215
    Ivy
    Member

    Hi, We will need to take a closer look at what is happening on your site. I will send you a site access request via email. Please let me know if you do not receive this email.

    September 15, 2010 at 1:51 am in reply to: Digital download file corrupted #20305
    Ivy
    Member

    Hi, We will need to take a closer look at what is happening on your site. I have sent you a site access request via email. Please let me know if you do not receive this email.

    September 14, 2010 at 3:21 am in reply to: Post or Page? #24257
    Ivy
    Member

    I agree a combination of Posts and Pages is the best way to go. Also since you are new to WordPress I wanted to link you a few articles that might help you:

    List of the Best and Must Use WordPress Plugins

    There is a plugin here called “Exclude Pages” that maybe handy for you as it allows you to exclude pages from you nav bar. This is very useful if you are going to have a lot of product pages or other pages you don’t want in your nav bar.

    Another good article is this one (why it is important to pick a properly coded theme from the start):

    http://www.tipsandtricks-hq.com/when-themes-go-wild-importance-of-using-a-properly-coded-wordpress-theme-2270

    September 14, 2010 at 1:25 am in reply to: Orders Not Completed – PayPal IPN not working? #23945
    Ivy
    Member

    Hi, Let’s answer each question one by one.

    1.) FAILURE :Invalid Seller Paypal Email Address – I had a look on PayPal’s site and it looks like this issue can be caused for one of the following reasons.

    • Invalid email format.
    • The email address is not confirmed.

    2.) Did you do a test transaction with the debug on this should tell us a little more about what is happening. You can read more about the debug here:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    If you need help reading the debug log please let me know.

    3.) The following post will explain more about the different type buttons and their usage:

    https://support.tipsandtricks-hq.com/forums/topic/different-types-of-payment-buttons-and-their-behaviour

    4.) I believe you are using the Thesis theme there is a simple fix for the large image size you can find this here:

    https://support.tipsandtricks-hq.com/forums/topic/images-appear-too-bigsmallstretched-on-thesis-theme

    September 13, 2010 at 4:15 am in reply to: Download link in email not the same as digital content details #24143
    Ivy
    Member

    The enhanced checkout is random as PayPal is testing this it is not an option you can choose at this time. The enhanced checkout look like this:

    http://www.mattcollins.net/2010/08/new-paypal-checkout-page

    September 13, 2010 at 1:36 am in reply to: Does order of installation matter? #24207
    Ivy
    Member

    Hi, No it does not matter which one you install first. When I do an install I usually start with eStore as this is kind of like the base plugin as all of our other plugins integrate with it. But again it really does not matter what order you install them in.

    September 13, 2010 at 1:30 am in reply to: Download link in email not the same as digital content details #24141
    Ivy
    Member

    Hi, There are a few things to check.

    • Is Auto Return turned on in PayPal? When auto return is turned on PayPal does not post the data needed by the plugin after the purchase. They only do this when the return to merchant button is clicked.
    • Was PayPals new enhanced checked use if so please see the following post on this:

      https://support.tipsandtricks-hq.com/forums/topic/paypal-enhanced-checkout-issue#post-7373

    September 12, 2010 at 7:46 am in reply to: Content Protection Pages not Showing up #24154
    Ivy
    Member

    Hi, I had a look at your site. There is a plugin conflict with the Adsense Manager Plugin by Martin Fitzpatrick. When this plugin is active it is blocking the JQuery from loading the content in the eMember.

    September 11, 2010 at 1:50 am in reply to: Content Protection Pages not Showing up #24153
    Ivy
    Member

    Hi, We will need to take a closer look at your site. I will send you a site access request via email. If you do not receive this email please let me know.

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Viewing 15 posts - 496 through 510 (of 1,229 total)
← 1 2 3 … 33 34 35 … 80 81 82 →

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