Download link in email not the same as digital content details

[learningcurve]

Hi there

OK yes have looked at the link you sent and they are testing it with my a/c, and it looks good!

so my challenge now is, I’ve turned off the auto return in Paypal and it’s redirecting it back to the Thank you page anyway but the encrypted download link that’s supposed to appear in the Thank You page doesn’t. Just a blank space where the link is supposed to be and the rest of the Thank you appears as normal. I’ve got it set up as suggested with the proper WP estore code and was hoping that it would feature the link as it appears in the email that gets sent out to customers as this adds functionality to the shopping cart.

Could you let me know if this is possible with my files given that they range from 6MB up to 600MB currently.

if not then i’ll just amend the Thank you page

thanks so much

best wishes

[learningcurve]

PS having re-read the post about the enhanced checkout, you mention there is a way around it?

could you let me know what that is or maybe use Ivy’s login details to sort it out?

thanks so much

best regards

[amin007]

For now the download links on the “Thank You” page won’t appear until PayPal addresses the issue with the enhanced checkout but this shouldn’t be a major problem as the links are sent via email too. I have contacted PayPal to see if they can suggest a temporary workaround for this.

[learningcurve]

Hi there and thanks for the update. Was just going by the post saying there was a way around it so I thought it was already available. OK well I will wait to hear. Posting here is probably the best way of me getting the info, thanks.

[learningcurve]

Hi there still having problems with the bigger files. A customer has just gone to purchase a download file which is 586MB.

I have already established that my server has a 64MB memory limit and yet all this time you have helped me resolve the video problem, those files (up to 122MB) have downloaded fine after unchecking the “downloadable file” box.

However on the forum there is some help regarding this and it says:-

“You can find the option to set a particular download method in the “WP eStore Download Manager Related” settings which is located in the “AddOn Settings” tab under the settings menu.

If you are having a download issue for a large file then try using download method 2 or 6 which seem to work better for large files.

I have gone to look at this and there is only 1 item under this menu, not 6? Are you talking about somewhere else?

This is really important now as people will be checking out my website very intensively over the next few days and I really need to hear back from you.

I just did a test purchase myself and although the whole file downloaded when I went to decompress the file it came up with the error message “Error Message 1 – Operation not permitted). Is it possible that this has nothing to do with WP estore plugin and more to do with how the file was compressed to start with? It was compressed either on my Mac or on the server once uploaded?

thanks so much

[learningcurve]

I have now uploaded this file (586MB) again via FTP using Fetch 5.6 and having that software do the zip format instead and have now just tested this new version and it downloads and decompresses fine so hopefully that is the problem resolved.

There was the following message when one customer downloaded the file and it asked:-

“Do you want to copy this folder without encryption?

A problem is preventing this folder from being encrypted.

Not sure what that is about tho’. This was for the MP3 version and have now re-uploaded that version to overwrite the existing file so hopefully no more problems but if you think this might somehow relate to the encryption online of the file it would be good to know.

thanks then

best wishes

[amin007]

I have never heard about that warning but let me know if your customer sees it again after your reupload.

[learningcurve]

I uploaded both files via FTP (Fetch) and you can select to zip the file during the upload which is what I did. Subsequently to that I purchased the exact file I had re-uploaded and found that it downloaded and decompressed fine so concluded that the compression was the issue.

However it would be good to get an answer to my previous question regarding the “AddOn Settings” at the bottom of page 2 of this post.

What I have noticed that by unchecking the download encryption box, even tho’ the file’s location shows in the actual link in the browser because it appears briefly whilst downloading but this doesn’t show for more than a few seconds so in that way the file’s location is kept mostly secret which is pretty handy otherwise it would make things far more tricky.

I look forward to hearing from you.

Thanks then

[wzp]

“A problem is preventing this folder from being encrypted” — Well, Google & Bing weren’t much help. The only common themes running through the results seem to be:

1. They all involve ZIP files.

2. They all used Internet Explorer.

The most common resolution was:

1. Rename to another extension, before downloading; then rename it back.

2. Use Firefox.

This makes me wonder if the server is doing something “funny,” maybe trying to use Gzip on the download stream?

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