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[Support request] eMember expires due to purchasing another product in eStore

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Tips and Tricks HQ Support Portal › Forums › WP eMember › eMember expires due to purchasing another product in eStore

Tagged: emember expired estore

  • This topic has 2 replies, 2 voices, and was last updated 1 year, 4 months ago by admin.
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  • January 27, 2024 at 10:21 am #85021
    corysquires
    Spectator

    I have eMember and eStore.

    Step #1: A customer becomes a member on my site with an annual subscription (365 days). The Subscriber ID/Reference is populated with sub_* all is well.

    Step #2: After account creation the user logs in and purchases an online class from eStore and the subscriber ID/Reference is overwritten with a ch_* (This breaks members renewal and expires the account after 365 days)

    Problem: When the renewal comes a year later stripe charges my customer but eMember expires the membership and it does not get updated properly.

    January 27, 2024 at 10:36 am #85022
    corysquires
    Spectator

    WP eMember v10.4.9
    WP eStore v8.4.2

    January 27, 2024 at 11:05 pm #85023
    admin
    Keymaster

    Hi, You may have specified a membership level ID for this one time eStore product which is then treating it as a membership payment. The last membership payment is used as the reference in the member’s profile.

    If this one time eStore product is not for a membership payment, then don’t specify a membership level reference for it. Edit the WP eStore product in question, and then remove the reference that makes the product a membership payment product:

    WP eMember and WP eStore Integration for Membership Payment

    Only use the integration for the product that is for a membership payment.

    Let me know if that explanation helps.

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