eMember expires due to purchasing another product in eStore

[corysquires]

I have eMember and eStore.

Step #1: A customer becomes a member on my site with an annual subscription (365 days). The Subscriber ID/Reference is populated with sub_* all is well.

Step #2: After account creation the user logs in and purchases an online class from eStore and the subscriber ID/Reference is overwritten with a ch_* (This breaks members renewal and expires the account after 365 days)

Problem: When the renewal comes a year later stripe charges my customer but eMember expires the membership and it does not get updated properly.

[corysquires]

WP eMember v10.4.9
WP eStore v8.4.2

[admin]

Hi, You may have specified a membership level ID for this one time eStore product which is then treating it as a membership payment. The last membership payment is used as the reference in the member’s profile.

If this one time eStore product is not for a membership payment, then don’t specify a membership level reference for it. Edit the WP eStore product in question, and then remove the reference that makes the product a membership payment product:

WP eMember and WP eStore Integration for Membership Payment

Only use the integration for the product that is for a membership payment.

Let me know if that explanation helps.

[Author]

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