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[Support request] member login not possible

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › member login not possible

  • This topic has 15 replies, 3 voices, and was last updated 1 year ago by admin.
Viewing 15 posts - 1 through 15 (of 16 total)
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  • Author
    Posts
  • March 23, 2024 at 11:36 am #85034
    marleen
    Participant

    After a member log in, he is redirect to homepage not to the course he subscripted.
    All settings look correct,…don’t now whats going on.

    Wordpress 6.4.3
    https://www.dogpower.be/inlog-perfecte-balans/

    Thanks

    March 23, 2024 at 6:19 pm #85035
    wzp
    Moderator

    After a member log in, he is redirect to homepage not to the course he subscripted.

    Automatically Redirect Your Members to a Page After They Login

    • This reply was modified 1 year, 1 month ago by wzp.
    March 24, 2024 at 12:47 pm #85037
    marleen
    Participant

    Automatically Redirect Your Members to a Page After They Login

    That’s also what I tryed,…it’s not fixing the problem
    I don’t now what else to do.

    Regards

    March 25, 2024 at 7:33 pm #85038
    wzp
    Moderator

    Did you follow the steps in the video?

    April 5, 2024 at 11:22 am #85039
    marleen
    Participant

    Yes I follow these steps.
    The problem is the same with all are online courses.
    Is it posible that I make a login for the support team so they can look in side the website?

    Regards,

    April 5, 2024 at 5:54 pm #85040
    wzp
    Moderator

    Let’s backup for a second…

    1. Are members able to even log into your site?

    2. Does the same behavior happen for ALL members. including yourself?

    3. Are you expecting logged in members to be redirected to different pages, based on their membership levels?

    4. Are you using a specialized “courseware plugin” that requires some kind of integration; or are your “courses” simply areas of your site, keyed to specific membership levels?

    April 7, 2024 at 3:49 am #85043
    marleen
    Participant

    1. Are members able to even log into your site?
    No, they can not login to the online courses

    2. Does the same behavior happen for ALL members. including yourself?
    Yes, no one can login

    3. Are you expecting logged in members to be redirected to different pages, based on their membership levels?
    Yes

    4. Are you using a specialized “courseware plugin” that requires some kind of integration; or are your “courses” simply areas of your site, keyed to specific membership levels?
    No, I use only the wp eMember plugin

    Regards,
    Benny

    April 7, 2024 at 6:28 pm #85044
    wzp
    Moderator

    Let’s revisit the first question…

    1. Are members able to even log into your site?

    No, they can not login to the online courses

    1. You are telling me that absolutely NOBODY, including yourself is able to log into your site? Forget the courses… absolutely NOBODY is even ablt to log into the site???
       
    2. Are they trying to log in using the eMember login, or the WordPress login?
    • This reply was modified 1 year, 1 month ago by wzp.
    April 7, 2024 at 10:32 pm #85046
    marleen
    Participant

    I can log in to the site with the WordPress login.
    Student’s can not login emember Login

    Regards

    April 8, 2024 at 5:07 pm #85047
    wzp
    Moderator

    Okay.

    1. Does everyone, INCLUDING YOU have an eMember “Member” account; not to be confused with a WordPress “User” account?
       
    2. Now, can YOU log into the site with an eMember login?
       
    3. What type of content protection are you using on the pages, being protected by eMember?
      https://www.tipsandtricks-hq.com/wordpress-membership/#:~:text=Edit%20Profile%20Page-,Content%20Protection,-What%20is%20a 
    • This reply was modified 1 year, 1 month ago by wzp.
    April 9, 2024 at 3:09 am #85049
    marleen
    Participant

    1.Yes all have a emember account

    2.I can not login with a emember account

    3.pages are protected with emember plugin

    Regards

    April 9, 2024 at 6:22 pm #85050
    wzp
    Moderator

    WHICH of the Content Protection options described in the documentation link, did you implement?
    Did you remember to assign a membership level to the protected page(s), and are any of the members in the same membership level?

    You should create an eMember account for yourself, so that you can log into your system as a member, to test the page protections.

    You should also “start simple.” Create a protected test page, and make sure you can log in as a member, and see its contents; and that when you are not logged in, that you cannot.

    • This reply was modified 1 year ago by admin.
    April 9, 2024 at 6:22 pm #85051
    wzp
    Moderator
    1. WHICH of the Content Protection options described in the documentation link, did you implement?
       
    2. Did you remember to assign a membership level to the protected page(s), and are any of the members in the same membership level?
       

    You should create an eMember account for yourself, so that you can log into your system as a member, to test the page protections.

    You should also “start simple.” Create a protected test page, and make sure you can log in as a member, and see its contents; and that when you are not logged in, that you cannot.

    April 22, 2024 at 11:06 am #85055
    marleen
    Participant

    Sorry for the late reply,…

    I did all off that, …no result.
    I don’t know if I have said it but I use the Emember plugin for many years, wthout any problem.
    Now since 2 month’s I have this problem and I don’t know wy.

    Regards

    April 22, 2024 at 5:39 pm #85056
    wzp
    Moderator

    I will refer this to the developer.

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